IP Operations Business Analyst

Griffith Hack; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working arrangements

0.8 FTE+ opportunities

Learning and development

Exposure to AI initiatives

Collaborative culture

Job summary

Griffith Hack is seeking an IP Operations Business Analyst to optimise how work is delivered across the firm. The role supports end‑to‑end IP workflows, combines process analysis with data and technology, and bridges business needs with delivery teams.

You will analyse workflows, identify automation opportunities and collaborate with practitioners and technology specialists to implement practical, measurable improvements across IP operations.

Qualifications

• Substantial IP experience with knowledge of IPMS and IP casework workflows.
• Tertiary qualification in business analysis, information systems, technology, engineering or related discipline (or equivalent practical experience).
• Experience analyzing complex end-to-end processes and delivering measurable improvements in cost, capacity, turnaround time, quality or risk.
• Experience creating business cases, process maps, requirements, data/integration needs and benefits measures.

Responsibilities

• Analyse end-to-end IP workflows to identify bottlenecks and hand-offs.
• Use data to quantify opportunities, cost savings and capacity improvements.
• Redesign processes to improve consistency, scalability and compliance.
• Communicate complex topics in clear business language for diverse audiences.
• Identify automation, AI opportunities and technology-enabled improvements.
• Create implementation-ready projects with clear scope and benefits measures.
• Support testing, readiness and handover for sustainable solutions.
• Track benefits and adjust actions to realise value.

Skills

IP operations

IPMS knowledge

Data analysis

Process improvement

Automation & AI awareness

Stakeholder management

Technical literacy

Communication skills

Education

Business analysis / related degree

Tools

IPMS

Workflow platforms

Document management systems

Finance systems

Reporting tools

Job description

About Us

At Griffith Hack, we’re using the lens of IP to give clients a fresh perspective on markets, business opportunities, innovation and brands.

Beyond simply protecting IP, we help businesses grow through focusing on the outcomes that support commercial sustainability and innovation.

Part of the IPH Group, we are an established IP services firm with a long history and national presence. Our team is made up of high performing individuals and world‑class experts who seek to understand our clients’ needs with curiosity and attentiveness.

As one of Australia's leading intellectual property firms, Griffith Hack has more than 120 years of experience helping clients identify, protect and realise the value of their ideas, innovations and brands. Our multidisciplinary team of patent attorneys, trade mark attorneys and IP lawyers partners with clients across a broad range of industries to deliver strategic and commercially focused intellectual property solutions.

Who We Need

An exciting opportunity is available for an IP Operations Business Analyst to help improve the way work is delivered across the firm.

This position is available on a permanent full‑time or part‑time basis (0.8 FTE+) and can be based in Sydney, Melbourne, Brisbane or Perth, offering flexibility to work from any of our office locations.

This is a technically skilled, business‑facing role for someone with substantial intellectual property experience and strong knowledge of IPMS and casework workflows. Operating beyond requirements gathering, you will combine process analysis, data and technology to identify and shape practical improvements that reduce effort, cost, delay and risk across our IP operations.

Working closely with practitioners, operational teams, technology specialists and project delivery teams, you will act as the bridge between business and technology, translating complex operational needs into evidence‑based improvement recommendations and implementation‑ready projects.

You will analyse workflows, systems, data and controls to identify unnecessary manual work, administrative effort, bottlenecks, duplication and avoidable hand‑offs. You will also identify worthwhile automation, AI and technology‑enabled improvement opportunities, support the resolution of complex workflow issues and help ensure implemented changes deliver measurable and sustainable benefits.

We are looking for a collaborative and analytical individual who can move confidently between strategic outcomes, detailed process design and practical operational delivery, while building trusted relationships across the business and facilitating clear decisions across competing priorities.

Key Responsibilities

• Analyse end‑to‑end workflows, systems, data and controls to identify unnecessary manual work, administrative effort, bottlenecks, duplication and avoidable hand‑offs.
• Use operational and financial data to establish baselines, quantify opportunities and identify measurable cost savings, capacity improvements and faster turnaround times.
• Redesign and standardise processes to improve consistency, scalability, service quality and compliance, while reducing errors and operational risk.
• Communicate complex technical and operational matters in clear business language, adapting detail for executive, practitioner and delivery audiences.
• Identify and assess worthwhile automation, AI and technology‑enabled improvement opportunities, with appropriate consideration of data, security, privacy, professional obligations and operational controls. Improve utilisation of existing technology by identifying capability gaps, inefficient workarounds, configuration opportunities and adoption barriers.
• Evaluate solution options and provide clear, evidence‑based recommendations covering benefits, costs, risks, dependencies and implementation considerations.
• Create implementation‑ready projects with clear scope, outcomes, stakeholders, requirements, process designs, data needs, controls, acceptance criteria, dependencies and benefits measures.
• Prepare business cases, option assessments, process maps, requirements documentation and decision papers suitable for executive review and project mobilisation.
• Support testing, implementation readiness, change adoption and operational handover activities to ensure solutions are fit for purpose and sustainable.
• Work with operations team leaders to successfully implement improvement initiatives.
• Track benefits following implementation, compare outcomes against agreed baselines and recommend corrective action where expected value is not being realised.
• Act as an escalation pathway for complex client work where process, system, data or cross‑team issues require advanced analysis and coordinated resolution.
• Diagnose root causes, bring together the appropriate subject matter experts and drive timely resolution while protecting client service, quality, confidentiality and critical deadlines.
• Turn recurring escalations into systemic improvement opportunities by embedding learnings into processes, controls, training and technology.

About You

• Substantial experience in intellectual property, including strong knowledge of IPMS and IP casework workflows.
• Relevant tertiary qualifications in business analysis, information systems, technology, engineering, process improvement or a related discipline, or equivalent practical experience.
• Demonstrated experience analysing complex end‑to‑end processes and delivering measurable improvements in cost, capacity, turnaround time, quality or risk.
• Experience developing business cases, process maps, requirements, data and integration needs, controls, acceptance criteria and benefits measures.
• Experience leading, coaching or coordinating others is desirable.
• Experience working within professional services, legal services or intellectual property environments is highly regarded.
• AI certification, business analysis, process improvement, project delivery, data or change management certifications are advantageous.

Skills & Attributes

• Strong understanding of IP practice operations and casework workflows.
• Strong technical literacy across case or practice management systems, workflow platforms, document management, client portals, finance systems and reporting tools.
• Working knowledge of automation, AI and low‑code technologies, including how to assess use cases, data needs, integration points, controls and implementation risks.
• Ability to understand system architecture and data flows at a practical level and engage credibly with technical specialists.
• Strong analytical and problem‑solving skills with the ability to identify and quantify improvement opportunities.
• Strong awareness of information security, privacy, confidentiality, data quality and governance obligations.
• Ability to move confidently between strategic outcomes, detailed process design and practical operational delivery.
• Excellent written, verbal and facilitation skills, including the ability to explain technical concepts to non‑technical audiences.
• Strong stakeholder management skills with the ability to build trusted relationships and influence outcomes across competing priorities.
• High level of initiative, sound judgement and the ability to work autonomously and collaboratively.

Why Griffith Hack?

Joining Griffith Hack means becoming part of one of Australia's leading intellectual property firms and helping shape the future of how IP services are delivered.

As our IP Operations Business Analyst, you'll have the opportunity to work across the business, partnering with practitioners, operational teams and technology specialists to drive meaningful improvements through process analysis, technology, automation and AI. Your work will have a direct impact on reducing effort, improving workflow efficiency, increasing operational capacity and enhancing the experience of both our people and clients.

We Offer

• Hybrid and flexible working arrangements.
• Full‑time or part‑time opportunities (0.8 FTE+).
• Ongoing learning and professional development.
• Exposure to firm‑wide improvement, automation and AI initiatives.
• A collaborative, inclusive and supportive culture.
• The opportunity to make a measurable impact on how work is delivered across the firm.

Please Note: This description is an indication of the minimum responsibilities required of the position. It is not intended to define specific duties or responsibilities, or to limit or modify the right of management to assign and direct the work of staff under supervision. It should not be taken to exclude other duties not mentioned that require a similar level of competency or to limit growth or change of responsibilities within the role over time to align to business needs.

Successful candidates will undergo a standard pre‑employment screening as part of the hiring process within the IPH Group. This process may include verifying key information such as your identity, qualifications, references, and criminal history. By submitting your application, you acknowledge that you may be required to complete any necessary background checks relevant to the role. Kindly note that only shortlisted applicants will be contacted.