Internal Sales Position

Sunshine Mitre 10; Coolum Beach; On-site; AUD 52,000 - 72,000; Full time

Job summary

Sunshine Mitre 10 in Queensland is seeking an adaptable Internal Sales Consultant to join our Trade Sales team. You will reconnect with dormant customers, boost spending, and convert marketing leads into sales. This role also helps develop new customer relationships.

This role suits someone who can multitask, solve problems and work confidently in a busy sales environment. Permanent, full-time, 38 hours per week, Monday to Friday, with product training and a supportive team.

Qualifications

• Timber industry knowledge is essential.
• Previous sales or customer service experience.
• Confident communicating with customers by phone and email.
• Proactive, reliable and comfortable working independently.
• Strong relationship-building and problem-solving skills.
• Organized, with excellent attention to detail.
• Able to manage multiple enquiries in a fast-paced environment.
• A positive attitude and genuine drive to grow sales.
• Comfortable using Microsoft Outlook, Excel and internal ordering systems.

Responsibilities

• Contact dormant and non-transacting customers to generate sales.
• Build relationships and increase spending among existing customers.
• Follow up and convert marketing leads.
• Respond to customer enquiries by phone and email.
• Provide helpful product advice and after-sales service.
• Coordinate orders and deliveries with despatch teams.
• Work towards agreed sales targets.
• Report directly to the Trade Sales Manager.

Skills

Timber industry knowledge

Sales experience

Customer service

Phone & email communication

Multitasking

Tools

Microsoft Outlook

Excel

Internal ordering systems

Job description

At Sunshine Mitre 10, this isn’t just a job, it’s joining what we call a family, with over 450 employees throughout Queensland and 18 sites, you are a part of a legacy that is engaged with the local community and has been serving the community in Trade & DIY Hardware and Building since 1910. With our wide reach of sites throughout Queensland, the development opportunities for personal and business growth are endless, and all while working in a fun, dynamic and family friendly environment. Want to be a part of something different and leave a positive impact in the community in which you work? Sunshine Mire 10 is your new home.

Sunshine Mitre 10 is looking for an adaptable and motivated Internal Sales Consultant to join our Trade Sales team.

You will work with our existing customer base, reconnecting with dormant and non-transacting customers, encouraging increased customer spending and converting marketing leads into sales. You will also help develop new customer relationships.

No two days will be the same, so this role will suit someone who can multitask, solve problems and work confidently in a busy sales environment.

Key Responsibilities

• Contact dormant and non-transacting customers to generate sales
• Build relationships and increase spending among existing customers
• Follow up and convert marketing leads
• Respond to customer enquiries by phone and email
• Provide helpful product advice and after-sales service
• Coordinate orders and deliveries with despatch teams
• Work towards agreed sales targets
• Report directly to the Trade Sales Manager

About You

• Timber industry knowledge is essential
• Previous sales or customer service experience
• Confident communicating with customers by phone and email
• Proactive, reliable and comfortable working independently
• Strong relationship-building and problem-solving skills
• Organized, with excellent attention to detail
• Able to manage multiple enquiries in a fast-paced environment
• A positive attitude and genuine drive to grow sales
• Comfortable using Microsoft Outlook, Excel and internal ordering systems

What We Offer

• Permanent, full-time employment – 38 hours per week
• Monday-to-Friday working hours
• A varied role with an established customer base
• Product and business training
• The opportunity to work independently while being part of a supportive team