Internal Sales Coordinator

Convoluted Technologies Pty Ltd.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Convoluted Technologies Pty Ltd in the Greater Sydney Area is seeking an Internal Sales Coordinator to support sales operations from the Seven Hills office.

You will handle inbound inquiries, prepare quotes, process orders, and coordinate with production, logistics and warehouse teams to ensure timely delivery. This on-site role emphasizes maintaining customer records and providing product information in collaboration with senior staff.

Qualifications

• Demonstrated inside sales experience in an industrial or manufacturing environment.
• Strong communication and customer service skills.
• Proficiency in order processing, quoting, invoicing, and ERP/CRM use.
• Attention to detail and ability to manage multiple tasks.
• Basic technical aptitude and willingness to learn Hose/pipe systems.
• MS Office proficiency (Excel/Outlook) and general computer literacy.

Responsibilities

• Handle inbound sales inquiries and prepare quotations.
• Process orders and coordinate with production, logistics and warehouse teams for timely delivery.
• Maintain accurate customer records and follow up on leads.
• Provide product information and technical support with senior sales/engineering staff.
• Assist with pricing updates and stock availability checks for compliance and documentation.

Skills

Inside sales

Customer service

Order processing

MS Office

Attention to detail

On-site collaboration

Tools

ERP/CRM systems

Job description

Company Description

Convoluted Technologies Pty Ltd is an Australian-based manufacturer and supplier specializing in hosing and pressure piping solutions for clients across Australia and overseas. Headquartered in Seven Hills, a suburb of Sydney, the company operates under ISO 9001:2015 Quality Management System accreditation, reflecting a strong commitment to quality and reliability. Convoluted produces composite bulk hoses, flexible and interlocked metal hose assemblies, bitumen transfer hose assemblies, and imports a range of thermal protective fire sleeving and related components. The company also offers custom metal casting in bronze, aluminium, and stainless steel, and is an endorsed distributor of specialized lancing and pressure coupling equipment for Australia and New Zealand. Complementing its product range, Convoluted provides services such as industrial oxygen cleaning, hose cleaning and re-certification, in-house pressure testing, and welding and fabrication services.

Role Description

The Internal Sales Coordinator is a full-time, on-site role based in the Greater Sydney Area, responsible for supporting sales operations and customer relationships from the Seven Hills office. Day-to-day tasks include handling inbound sales inquiries, preparing quotes, processing orders, and coordinating with production, logistics, and warehouse teams to ensure accurate and timely delivery. The role involves maintaining customer records, following up on leads, and providing product information and technical support in collaboration with senior sales and engineering staff. The Internal Sales Coordinator will also assist with pricing updates, stock availability checks, and documentation to support compliance and quality standards. Regular communication with customers, suppliers, and internal stakeholders is essential to ensure a smooth sales process and a positive customer experience.

Qualifications

• Demonstrated Inside Sales and Sales experience in an industrial or manufacturing environment.
• Strong Communication and Customer Service skills, with the ability to build and maintain professional relationships.
• Proficiency in Order Processing, including quoting, invoicing, and working with ERP or CRM systems.
• Attention to detail, strong organizational skills, and the ability to manage multiple tasks and priorities.
• Basic technical aptitude and willingness to learn product specifications related to hoses, fittings, and pressure piping systems.
• Competence in MS Office (especially Excel and Outlook) and general computer literacy.
• Ability to work on-site in the Greater Sydney Area and collaborate effectively with cross-functional teams.
• Experience in industrial, engineering, or distribution sectors is beneficial; a relevant qualification in business, sales, or a technical discipline is an advantage.