Internal Sales Administrator

AKD Softwoods; Caboolture; On-site; AUD 50,000 - 70,000; Full time

Job summary

AKD Softwoods in Caboolture is seeking a frontline sales administrator to join the Queensland sales team. You will interact with customers daily, process orders, and support pricing and product inquiries to maximise value.

The role requires attention to detail, strong communication, and the ability to work autonomously within a team focused on service excellence. Pre-employment tests may apply.

Qualifications

• Demonstrated experience in an administration and/or customer-focused role.
• Engaging communication and customer service relations (written and verbal).
• Sound computing skills.
• Thrives in an engaging and dynamic environment.

Responsibilities

• Execute sales in accordance with agreed sales plans and approved pricing.
• Maintain regular customer contact and build relationships.
• Input and process sales orders with accuracy and timeliness.
• Communicate market trends and customer issues to the team.
• Assist with sales reporting and documentation.
• Support the sales team to meet objectives and deadlines.

Skills

Administration

Customer Service

Communication

Attention to detail

Tools

MS Office

CRM software

Data entry

Job description

AKD is a successful forestry products company, growing and manufacturing sustainable quality timber products. With operations across Queensland, NSW and Victoria we have 1,000 plus strong team members who are passionate about our business!

AKD is proud of our diverse culture that supports empowered individuals, embraces teamwork, and encourages a simple action orientated ‘can do - make it happen’ attitude.

Reporting to the Queensland Sales and Service Manager and based out of our Caboolture office; you will be akey member of the sales team this position contributes to the overall success of AKD by interacting with and accommodating customers’ needs on a daily basis. The role acts as the frontline position fostering direct relationships between the customer and the company and supports the overall sales function and team. Through sound industry knowledge and research, the position aims to maximise business value through sales price, volume, product mix and marketing.

We believe the position will best suit someone with a keen eye for detail and a commitment to accuracy. The team member will have strong organisational and communication skills to effectively support the sales team.

The successful candidate will have a team first approach and have good problem solving abilities and the ability to manage sales tasks autonomously, contributing to the overall sales team efficiency.

Key duties & responsibilities:

• Execute sales in accordance with agreed sales plans and approved pricing
• Effective internal communications of market trends and customer’s issues
• Work delivered accurately on time and in full, so client is satisfied
• Manage client expectations, escalating areas of concern
• Maintain thorough understanding of production process and how this relates to product sales, demands and value
• Regular customer contact
• Initiate, maintain and enhance customer relationships
• Customer Relationship Management Program - maintenance and contribution to
• Maintain solid professional relationships
• Thorough understanding of customer’s business and needs
• Enter sales orders
• Maintain and store all required sales/dispatch documentation for each transaction
• Input credits into system in accordance with procedure
• Sales and customer reporting

Skills & experience:

• Demonstrated experience in an administration and/or customer-focused role
• Engaging communication and customer service relations (written and verbal)
• Sound computing skills
• Thrives in an engaging and dynamic environment

Note: Pre-employment tests will be required.