Internal Sales

ACK TECHNOLOGY PTY LTD; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

ACK TECHNOLOGY PTY LTD in Melbourne, VIC, is seeking an Internal Sales professional to join the on-site team. You will handle inbound inquiries, prepare quotations, process orders, and provide product information and support to existing and prospective customers.

You will maintain the CRM, support the external sales team with pricing and coordination, and look for upsell opportunities while contributing to sales process improvements.

Qualifications

• Strong communication and customer service skills.
• Experience in internal sales, account coordination or customer support in a tech/industrial environment.
• Proficiency with CRM systems and standard office software.
• Willingness to work on-site in Melbourne, VIC.

Responsibilities

• Handle inbound inquiries and provide product information.
• Prepare quotations and process orders for customers.
• Support the external sales team with pricing and coordination.
• Maintain the CRM and sales administration accuracy.
• Identify upsell and cross-sell opportunities with clients.
• Assist with basic product training for customers and colleagues.

Skills

Communication

Customer Service

Sales

Sales Management

Training

CRM

Office Software

Education

Business/Sales qualification (advantageous)

Tools

CRM

Office software

Job description

Company Description

ACK TECHNOLOGY PTY LTD is a technology-focused company based in Melbourne, VIC, serving a diverse range of commercial and industrial clients. The business is committed to delivering reliable, high-quality solutions and services that help customers operate more efficiently and safely. Team members collaborate closely with clients to understand their operational needs and provide tailored product and service recommendations. The company values professionalism, strong communication, and long-term customer relationships. Joining ACK TECHNOLOGY PTY LTD offers the opportunity to work in a dynamic environment with room for growth and skill development.

Role Description

The Internal Sales role is a full-time, on-site position based in Melbourne, VIC. The Internal Sales team member will handle inbound inquiries, prepare quotations, process orders, and provide product information and support to existing and prospective customers. This role involves maintaining regular contact with clients, following up on leads, and supporting the external sales team with documentation, pricing, and coordination. Day-to-day duties include updating the CRM system, managing sales administration, and ensuring accurate and timely responses to customer requests. The role also includes collaborating with colleagues to identify upsell and cross-sell opportunities, assisting with basic product training for customers, and contributing to continuous improvement of sales processes.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to engage professionally with clients and internal stakeholders.
• Candidates should possess Sales and Sales Management skills to manage opportunities, support sales targets, and maintain accurate sales records.
• Candidates should possess Training skills to assist in providing basic product and service guidance to customers and colleagues.
• Relevant experience in internal sales, account coordination, or customer support in a technology, industrial, or related environment.
• Proficiency with CRM systems and standard office software (e.g., email, spreadsheets, document tools).
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines.
• Ability to work collaboratively on-site in Melbourne, VIC, and build effective working relationships across teams.
• Formal qualifications in business, sales, or a related field are advantageous but not mandatory; equivalent experience is valued.