Internal Plumbing Sales Specialist | Trade Counter & Orders

Harmon Plumbing and Lighting; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

Harmon Plumbing & Lighting seeks an experienced, customer-focused individual to join our internal plumbing sales team in Sydney. The role covers trade counter sales, customer enquiries, quotations, order processing and coordination with the warehouse.

We value someone who excels in customer service, maintains attention to detail and can multitask in a busy environment while confidently using computer systems. A driving licence and knowledge of plumbing supplies are highly desirable.

Qualifications

• Experience in internal sales or trade counter sales is preferred.
• Plumbing supplies/building materials knowledge is desirable.
• Strong communication and interpersonal skills required.

Responsibilities

• Assist trade and retail customers at the counter, over the phone and via email.
• Provide product advice, pricing, availability and suitable alternatives.
• Prepare quotations, process sales orders and follow up customer enquiries.
• Build and maintain strong relationships with customers.
• Coordinate customer orders, deliveries and collections with the warehouse team.
• Monitor outstanding orders and backorders, keeping customers informed of progress.
• Resolve customer enquiries and order discrepancies efficiently.
• Maintain accurate customer records and order information.
• Assist with warehouse operations, including picking and packing orders when required.

Skills

Customer service

Communication

Multitasking

Attention to detail

Numerical skills

Computer skills

Job description

Harmon Plumbing & Lighting seeks an experienced, customer-focused individual to join our internal plumbing sales team in Sydney. The role covers trade counter sales, customer enquiries, quotations, order processing and coordination with the warehouse.

We value someone who excels in customer service, maintains attention to detail and can multitask in a busy environment while confidently using computer systems. A driving licence and knowledge of plumbing supplies are highly desirable.