Internal Communications Specialist (Hybrid)

Salt & Shein; Sydney; On-site; AUD 95,000 - 125,000; Full time

Job summary

Hill's Pet Nutrition – A Colgate-Palmolive Company, AU/NZ CRM specialist role in Sydney (Hill's ANZ) focuses on executing CRM strategies to grow the 1st party customer base and enhance engagement.

You will lead CRM initiatives, drive website updates and personalisation, and optimise digital shelf performance, leveraging analytics and cross‑functional collaboration in a refreshed Sydney CBD office.

Qualifications

• Bachelor's degree in Marketing, Digital Marketing, or a related field.
• Proven experience in CRM strategy execution and digital engagement.
• Background in website updates, personalisation, and CRO.
• Familiarity with content syndication and digital shelf metrics.
• Analytical mindset with ability to derive actionable insights.
• CRM experience, build, deployment and reporting preferred.

Responsibilities

• Take ownership of executing Hill's AU and NZ CRM strategy, growing the 1st party customer base.
• Drive innovative approaches to enhance customer engagement, satisfaction, and loyalty through CRM initiatives.
• Update websites and personalise experiences to optimise user journeys.
• Contribute to onsite personalisation and Conversion Rate Optimisation (CRO) efforts.
• Collaborate on content syndication and monitor digital shelf metrics for brand visibility.
• Report on digital shelf metrics and derive insights for optimisation.

Skills

CRM strategy execution

digital engagement

website updates

personalisation

CRO

content syndication

digital shelf metrics

analytical mindset

team collaboration

Education

Bachelor's degree in Marketing/Digital Marketing

Tools

Adobe Target

SFMC (Salesforce Marketing Cloud)

Job description

We back our colleagues and their loved ones with benefits and programs that support their holistic well‑being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most outstanding colleagues is paramount. As the face of the company, you can build positive interactions with our card members every day–from curating an exclusive travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry‑leading training and ongoing mentorship, all while learning what it means to continually set the standard for world class, customer‑first service. Find your place in service on #TeamAmex.

About The Role

The Customer Relations reports to the Travel & Lifestyle Services (TLS) Customer Relations Team Leader and is responsible for the handling of sophisticated customer complaints within TLS ANZ, including those received from other business units (BU) and external sources. The role requires mandatory alignment with, and reinforcement of, all internal compliance and external regulator policies, to accurately identify, collect, investigate and resolve complaints per required service level agreements (SLA's).

The goal is to rebuild trust, confidence and brand loyalty with our customers, ensuring repeat engagement with TLS and American Express

Duties

In this role, you will gain valuable exposure and the chance to collaborate with influential leaders throughout ANZ. Elevate your customer service career by honing unique skills and growing your network.

Collaborating seamlessly with all business units, the customer relations role ensures a comprehensive engagement with card members and various products, providing you with a complete understanding of the business. Moreover, you'll have the opportunity to work with external vendors and serve as a point of contact for critical issues, further enriching your experience and expertise in the field.

Skills & Experience

You will be an experienced Travel Consultant with knowledge of external regulators and basic consumer law. The role demands a high degree of empathy, attention to detail, including.

• Demonstrate proficiency to handle intricate customer complaints in current role.
• Excellent verbal and written communication ability
• Strong collaboration, influencing and relationship building skills
• Strong analytical and problem‑solving ability.
• Detailed organisational and time management skills.

No Relocation Assistance Offered

Job Number – Sydney, New South Wales, Australia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let’s build a brighter, healthier future for all.

Hill’s is on the hunt for energetic go‑getters who are ready to make the world a better place for pets and people alike!

About Us: Hill's Pet Nutrition - A Colgate-Palmolive Company

Hill's Pet Nutrition is a global leader in science-backed pet nutrition. As the #1 trusted & Vet recommended Pet Food brand in Australia (Kynetec Study, 2025), Hill's Pet Nutrition combines over 85 years of science to deliver superior nutrition to millions of Pets worldwide every year.

We are not just a company; we’re a global family that dreams big! We are crafting a world where pets thrive through top‑notch nutrition where their pet parents smile with glee.

Our Purpose? Transforming the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.

Our culture? Built from valuing diversity, sustainability and inclusion which is rooted in our core values of being Caring, Courageous and Inclusive. Employees are rewarded by rich career development and experiences.

We focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities and Product allowances.

Title: Digital and CRM Specialist, Hill's ANZ

Location: Sydney, Australia

As the Web Content and CRM Specialist reporting to the Web and CRM Manager ANZ, you will play a pivotal role in executing Hill's AU and NZ CRM strategy, driving 1st party customer acquisition, and shaping the digital landscape for a globally recognised brand.

The perfect candidate has a strong track record of high achievement driving customer acquisition and engagement through CRM initiatives.

Proficiency in leveraging digital tools and platforms to optimise the digital shelf.

And a passion for staying ahead of digital trends and implementing innovative strategies.

If you're ready to bring your enthusiasm, commercial mindset, and digital prowess to our digital engagement team in a freshly renovated Sydney CBD office, we encourage you to apply.

Responsibilities:

• CRM Strategy Execution: Take ownership of executing the Hill's AU and NZ CRM strategy, contributing to the growth of our 1st party customer base.
• Drive innovative approaches to enhance customer engagement, satisfaction, and loyalty through CRM initiatives.
• Website Updates and Personalisation:
• Support website updates, ensuring a seamless and engaging user experience.
• Contribute to onsite personalisation and Conversion Rate Optimisation (CRO) efforts to maximise user interactions and conversions.
• Content Syndication and Digital Shelf Metrics:
• Collaborate on content syndication across our partners, ensuring consistent brand messaging.
• Report on digital shelf metrics, providing insights and recommendations for optimisation to enhance brand visibility and sales performance.

Required Qualifications and Knowledge:

• Bachelor's degree in Marketing, Digital Marketing, or a related field.
• Proven experience in CRM strategy execution and digital engagement.
• Background in website updates, personalisation, and CRO.
• Familiarity with content syndication and digital shelf metrics.
• Analytical mindset with the ability to derive actionable insights from data.

Preferred Requirements:

• CRM experience, build, deployment and reporting
• Working knowledge of Adobe Target and SFMC
• Web content, syndication and personalisation knowledge
• 2+ years digital marketing experience
• You are a collaborator by nature and believe that bringing together the best people will drive a brilliant culture and business.
• You are an innovator with a growth mindset and the ability to connect the dots with a high degree of curiosity.
• You possess a passion for data and analytics and love telling stories based on these insights.
• Working in a fast paced environment drives you and managing ambiguity is normal.
• Possess a passion for Omnichannel retailing, digital shopper experiences and building brands in a rapidly changing environment.

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.