Nutrition Consultant,Help Line,Hill's ANZ

Colgate; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Hill's Pet Nutrition, a Colgate-Palmolive Company, is seeking a Nutrition Consultant for the ANZ Helpline in Sydney. You will provide expert nutrition advice to Pet Parents and Vet Healthcare teams across Australia and New Zealand via phone, email, and other channels.

The role emphasises empathetic conversations, deep knowledge of Prescription Diet and Science Diet lines, and collaboration with Sales, Vet, and Marketing teams.

Qualifications

• Cert IV in Veterinary nursing or Science degree.
• Experience in small animal practice.
• Passion for small animal nutrition.

Responsibilities

• Empathetic Pet-centric Conversations: Engage in compassionate interactions with Pet Parents and Vet Healthcare Team members, upholding pet well-being.
• Expertise in Nutrition: Navigate Hill's product range to support sick and healthy pets, providing tailored diet advice.
• Customer Support: Respond to Vet Healthcare Team and Pet Parent inquiries via phone, email, and social channels with professionalism.
• Proactive Issue Resolution: Identify issues early and collaborate within a small local team and global business.
• Project Delivery: Work cross-functionally on local and global projects to improve customer experiences.

Education

Cert IV in Veterinary nursing or Science degree

Job description

Nutrition Consultant,Help Line,Hill's ANZ Job Alerts Link Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Number #172706 – Sydney, New South Wales, Australia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company

Ready to join a global leader in pet food nutrition? Hill’s is on the hunt for someone ready to make the world a better place for pets and people alike!

Our mission is to enrich the lives of pets worldwide with cutting-edge nutrition and our passionate team. We embody values of caring and being courageous, fostering a culture that celebrates diversity and inclusion. We offer a rewarding career path, work-life balance, and benefits such as Summer Hours, Live Better activities, Colgate Product Parcels and Hill’s Pet food for your own pets plus corporate benefits such as Health Checks.

Job Summary

The ANZ Hills Helpline team is a trusted part of the Professional Veterinary Affairs team, creating relationships and championing the Hills brand. We are more than a contact centre, we are a team of dedicated Vet Nurse Professionals who are passionate about providing expert advice and support.

You will provide support for consumers across Australia and New Zealand through our omnichannel model. Ensuring Pet Parents and Vet Healthcare team members are getting the right advice at the right time. Additionally, you will foster close working relationships with our Sales Teams, Professional Vet Team, Marketing Team, championing a number of key Hill’s programs.

With a wide product range to help both sick and well pets, understanding the nutritional benefits of each diet will ensure that Pet Parents and the Vet Healthcare team are getting the most appropriate advice for their pets and patients.

Key Responsibilities

• Empathetic Pet-centric Conversations: Engage in compassionate and helpful interactions with Pet Parents and Vet Healthcare Team members, embodying our company values and prioritising the well-being of pets.
• Expertise in Nutrition: Navigate our extensive product range to support both sick and healthy pets, offering tailored advice based on a deep understanding of the nutritional benefits of each diet.
• Customer Support: Respond to Vet Healthcare Team and Pet Parent enquiries through phone, email, and social channels with professionalism and efficiency. Assist our wider internal teams to ensure our brand is growing in Australia and New Zealand.
• Proactive Issue Resolution: Identify issues before they arise and develop efficient shortcuts to resolve these. Contribute to a small local team environment, working collaboratively within our global business.
• Project Delivery: Work in a cross functional manner on a range of local and global projects that will deliver best in class Pet Parent and Vet Healthcare Team customer experiences.

About you

• Cert IV in Veterinary nursing or Science degree
• Experience in small animal practice
• Passion for small animal nutrition

Other Fast Facts for Consideration

• Work Environment: This role is based in our central Sydney CBD office. Our current company policy is 3/2 (office/home) hybrid work arrangement. We plan to evolve to 4 days in the office (Monday to Thursday) in the future.
• Diversity and Inclusion: Hill’s is an equal opportunity employer. We are committed to creating an inclusive environment and encourage candidates of all backgrounds to apply. Accommodations are available upon request during the application and interview process.
• Professional Development: We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities. Continuous improvement is part of our DNA. We provide regular feedback, encourage peer reviews, and support our employees in their pursuit of excellence.
• Compensation and Benefits: We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.
• Application Process: Candidates are invited to submit their resume along with their appropriate qualification. Minimum two interviews for successful candidates over Google Meet with a possible in person interview in our Sydney Office.
• Sustainability and Corporate Social Responsibility: Hill’s is committed to sustainability and ethical practices. We actively engage in initiatives that support our planet and communities, and we welcome candidates who share these passions.

Travel Requirements

• Expected percentage of travel: 10%

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.