Intensive Support Coordinator

On Demand HR; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working arrangements

Paid Cultural Leave

Paid End of Year shutdown period

Office near public transport

Job summary

Coota Girls Aboriginal Corporation (CGAC) is seeking an experienced Intensive Support Coordinator to join our Integrated Care Team. You will provide trauma-informed, culturally safe support to Stolen Generations Survivors and families, coordinate referrals, and advocate with government agencies.

The role involves travel across communities and contributing to policy and research initiatives. We offer a hybrid work arrangement, a full-time fixed-term contract until 30 June 2027 with potential for

Qualifications

• Trauma-informed, culturally safe support experience.
• Experience supporting Survivors, families and descendants.
• Crisis situations handling and de-escalation skills.
• Strong relationships with community organisations and stakeholders.
• Knowledge of compliance and reporting for government funders.
• Excellent written and verbal communication; accurate case notes.
• Proficiency with Microsoft Office 365 and case management systems.
• Tertiary qualification in Social Work/Community Services or related field, or equivalent experience.
• Ability to travel across a large geographical area.

Responsibilities

• Provide holistic, trauma-informed support to Survivors and families.
• Identify needs, goals and priorities with individuals.
• Coordinate referrals to culturally appropriate services.
• Advocate with government agencies on behalf of individuals.
• Travel to communities for face-to-face support and care planning.
• Build respectful relationships with stakeholders and organisations.
• Support program delivery and logistics for activities and events.
• Maintain accurate records, reports and documentation.
• Ensure funding, reporting and organisational compliance.

Skills

Trauma-informed care

Culturally safe practice

Communication skills

Crisis de-escalation

Relationship building

Education

Social Work / Community Services degree

Tools

Microsoft Office 365

Case management systems

Job description

Coota Girls Aboriginal Corporation (CGAC) supports the healing, wellbeing, and self-determination of Survivors of the Cootamundra Domestic Training Home for Aboriginal Girls (1912–1969) and their families.

Our work is culturally grounded, trauma-informed, and Survivor-led. We deliver healing programs, provide practical support, advocate for systemic change, and create safe spaces for truth-telling, dignity, and intergenerational healing.

The Intensive Support Coordinator works within our Integrated Care Team, reporting to the Integrated Care Manager.

About the Role

We are currently looking for an experienced Intensive Support Coordinator to join our team. Key duties will include:

• Provide holistic, trauma-informed support to Stolen Generations Survivors, families and descendants
• Work alongside individuals to identify their needs, goals and priorities
• Coordinate referrals to culturally appropriate services and supports
• Advocate for individuals when engaging with government agencies, including NSW Department of Communities and Justice
• Travel to communities to deliver face-to-face support and care planning
• Build respectful relationships with community organisations and stakeholders
• Support the delivery of programs and coordinate logistics for activities and events
• Maintain accurate and timely records, reports and documentation
• Ensure compliance with funding, reporting and organisational requirements
• Contribute to research, policy development and community education initiatives

Requirements

We are seeking a candidate who:

• Identifies as an Aboriginal and/or Torres Strait Islander person
• Has experience providing trauma-informed, culturally safe support within community, health or social services
• Has experience supporting people through sensitive, complex or crisis situations, including conflict resolution and de-escalation
• Has experience building trusted relationships with Survivors, families, community organisations and other stakeholders
• Has knowledge of compliance and reporting requirements for government agencies and funders
• Has strong written and verbal communication skills, including accurate case notes and reporting
• Is confident using Microsoft Office 365 and case management documentation systems
• Holds relevant tertiary qualifications in Social Work, Community Services, Welfare or a related discipline, or has equivalent professional experience
• Is able to travel across a large geographical area to support Survivors, families and descendants
• Holds, or is willing to obtain, a NSW Working With Children Check and a National Police Check

Highly desirable:

• Has experience working directly with Stolen Generations Survivors
• Has experience in advocacy, interagency coordination or cross-sector collaboration
• Holds a current driver's licence

Benefits

• Full time fixed-term contract until 30 June 2027, with potential to become ongoing subject to further funding commitment
• Work directly with Stolen Generations Survivors, families and descendants
• Work within a culturally grounded, Survivor-led organisation
• Paid End of Year shutdown period
• Paid Cultural Leave
• Hybrid working arrangements
• Office location close to public transport