Intelligence Analyst

NSW Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

The NSW Department of Customer Service is seeking an Intelligence Analyst to join the Intelligence unit within the Regulatory Intelligence, Data & Insights branch in Parramatta. This ongoing role offers hybrid work arrangements and a base salary between $116,981 and $129,492 per annum plus super.

You'll produce timely intelligence products, undertake analytical projects, identify emerging trends, and communicate findings to diverse audiences to support regulatory decisions across NSW.

Qualifications

• Experience in an intelligence environment or a similar analytical role.
• Strong ability to research, analyse and interpret information to provide evidence-based recommendations.
• Clear written and verbal communication skills and ability to tailor advice to audiences.
• Ability to manage competing priorities and work collaboratively to deliver outcomes.

Responsibilities

• Produce timely, accurate intelligence products to support tactical, operational and strategic decision-making.
• Undertake intelligence and analytical projects relating to high-risk consumer, business and regulatory activity.
• Identify and analyse emerging trends to target compliance and enforcement activity.
• Use data extraction software and analytical systems to interpret information and create intelligence products.
• Prepare clear technical advice and present complex intelligence to varied audiences.
• Build effective working relationships with internal stakeholders and regulatory bodies.
• Share knowledge and provide guidance to strengthen intelligence capability.

Skills

Intelligence analysis

Data manipulation

Stakeholder engagement

Regulatory awareness

Job description

Intelligence Analyst

Branch & Division: Strategy, Policy & Delivery / Regulatory Intelligence, Data & Insights

Location: Parramatta / Hybrid

Employment type: Ongoing

Grade: Clerk Grade 7/8

Salary: $116,981-$129,492 per annum + super

Do you want to make a difference to the NSW community?

NSW Fair Trading is looking for an Intelligence Analyst to join the Intelligence unit within the Regulatory Intelligence, Data & Insights branch.

Be Part of the Future of Fair Trading

At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who:

• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes
• Wants to be part of an organisation that's transforming how regulation works

…then there's a place for you in our future.

Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value.

About the team

The Intelligence unit is a specialist team that produces tactical, operational and strategic intelligence to identify high-risk regulatory activity. We support evidence-based compliance and enforcement decisions that protect consumers, businesses and communities across NSW.

The role includes hybrid working arrangements.

Your day-to-day

• Produce timely, accurate and outcomes-focused intelligence products using the intelligence cycle to support tactical, operational and strategic decision-making.
• Undertake intelligence and analytical projects relating to high-risk consumer, business and regulatory compliance activities.
• Identify and analyse emerging trends and issues in high-risk industries to help target compliance and enforcement activity.
• Use data extraction software, analytical systems and data manipulation techniques to interpret information and create intelligence products.
• Prepare clear technical advice and present complex intelligence to audiences with different levels of knowledge and experience.
• Build effective working relationships with internal stakeholders and state, federal and other regulatory, law-enforcement and intelligence bodies.
• Share knowledge and provide guidance to colleagues to strengthen intelligence capability across the team.

To be successful in this role, you will demonstrate

• Experience working in an intelligence environment or a similar analytical role, with knowledge of the NSW regulatory setting.
• A strong understanding of tactical and strategic intelligence, including the ability to prepare intelligence assessments and reports.
• The ability to research, critically analyse and interpret information, identify relationships and make evidence-based recommendations.
• Clear written and verbal communication skills, including the ability to explain complex concepts in plain English and tailor advice to different audiences.
• The ability to manage competing priorities, work collaboratively and deliver quality outcomes within agreed timeframes.
• An understanding of relevant legislative and policy requirements, or the ability to quickly develop this knowledge.
• Foster a collaborative team culture by sharing expertise, supporting colleagues, and promoting a one-team approach to delivering outcomes.

Essential requirements

• Appointment and ongoing assignment may be subject to mandatory pre-employment and ongoing probity screening in accordance with relevant legislation and policies.
• Satisfactory criminal record check.
• Ability to obtain and hold baseline security clearance to a PROTECTED level.

Salary Grade 7/8, with the base salary for this role starting at 116981 base plus superannuation

Closing Date: 15th October, 2026 (at 9:59am)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process