Intake Support Officer - Part-Time, Impact-Driven

Meli; Geelong; On-site; AUD 83,000 - 102,000; Part time

Benefits offered by this job

Salary packaging

Flexible work options

Employee wellbeing

Work-life balance

Diversity and inclusion

Job summary

Meli is seeking an Intake Support Officer for The Orange Door in Geelong, Australia. This part-time role (0.6 FTE, 22.8 hours across Mon, Thu, Fri) focuses on processing referrals, maintaining client records, and coordinating payments within a collaborative community service setting.

The successful candidate will have a degree in Social Work or a related field or be working toward one, plus strong administrative experience and meticulous attention to detail to support family safety initiatives.

Qualifications

• A degree in Social Work, Psychology or a relevant discipline or working towards a qualification.
• Strong experience in an administrative support role, with a high level of attention to detail and accuracy.
• Ability to work under pressure and meet deadlines with strong organisational and time management skills; able to work autonomously and as part of a team.

Responsibilities

• Review, process and register referrals and sensitive client information accurately within the Hub CRM.
• Liaise with professionals to confirm acceptance of referrals and respond to information-sharing requests.
• Work with team leaders, practitioners and partner organisations to prioritise referrals and support intake and duty teams.
• Provide high-quality administrative support, including maintaining client records, monitoring brokerage processes and coordinating invoice payments.

Skills

Administrative support

Attention to detail

Time management

Autonomy

Team collaboration

Education

Degree in Social Work or Psychology or relevant discipline

Tools

Hub Client Relationship Management system

Job description

Meli is seeking an Intake Support Officer for The Orange Door in Geelong, Australia. This part-time role (0.6 FTE, 22.8 hours across Mon, Thu, Fri) focuses on processing referrals, maintaining client records, and coordinating payments within a collaborative community service setting.

The successful candidate will have a degree in Social Work or a related field or be working toward one, plus strong administrative experience and meticulous attention to detail to support family safety initiatives.