Client Care Enquiries Specialist

Care Connect - Community Care Provider; Geehi; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Permanent role

Flexible core hours

NFP salary packaging

Learning & development

Employee Assistance Program

Health insurance discounts

Wellbeing benefits

Fitness Passport

Job summary

Care Connect is a not-for-profit home care provider delivering personalised support across Australia. We are seeking a friendly Enquiries Coordinator to be the first point of contact for clients, families and partners, handling phone, email, web and mail enquiries with care and professionalism.

The role focuses on responding, redirecting and following up on enquiries, maintaining client records, and contributing to a positive client journey within a collaborative team environment.

Qualifications

• Experience in high-volume inbound and outbound enquiries.
• Excellent written and verbal communication skills.
• Strong data entry accuracy and attention to detail.
• Ability to follow procedures and maintain confidentiality.
• Experience with client management systems is desirable.

Responsibilities

• Manage enquiries via phone, email, web and mail in a timely and professional manner.
• Direct enquiries to the appropriate team or person and provide a warm first impression.
• Conduct follow-up calls to gather feedback and support positive client experiences.
• Record information accurately in client management systems and ensure data integrity.
• Meet service level agreements and contribute to continuous improvement.

Skills

Customer service

Communication

Time management

Data entry

Microsoft Office

Client management systems

Education

Year 12

Customer Service qualification

Tools

Microsoft Office

CRM systems

Job description

Care Connect is a not-for-profit home care provider delivering personalised support across Australia. We are seeking a friendly Enquiries Coordinator to be the first point of contact for clients, families and partners, handling phone, email, web and mail enquiries with care and professionalism.

The role focuses on responding, redirecting and following up on enquiries, maintaining client records, and contributing to a positive client journey within a collaborative team environment.