Flexible-Hours Intake & Referrals Coordinator

Care Connect Group; Williamstown; Hybrid; AUD 55,000 - 72,000; Full time

Job summary

Care Connect Group is seeking a customer-focused Intake Coordinator to join our Client Services team in Williamstown, SA. You will connect clients, families and referral partners with information and support, delivering a warm, professional experience from the first contact.

You will manage enquiries, assess eligibility, coordinate referrals and schedule assessments, while maintaining accurate records and contributing to service improvements.

Qualifications

• Customer-focused intake coordination experience.
• Clear communication with clients, families and referral partners.

Responsibilities

• Connect clients, families and referral partners with information and support.
• Manage enquiries and assess eligibility for referrals.
• Coordinate referrals and schedule assessments.
• Maintain accurate records and contribute to service improvements.

Skills

Customer service

Communication

Intake coordination

Job description

Care Connect Group is seeking a customer-focused Intake Coordinator to join our Client Services team in Williamstown, SA. You will connect clients, families and referral partners with information and support, delivering a warm, professional experience from the first contact.

You will manage enquiries, assess eligibility, coordinate referrals and schedule assessments, while maintaining accurate records and contributing to service improvements.