Intake and Assessment Officer, Professional Standards Unit

ACT Government; Canberra; On-site; AUD 103,000 - 117,000; Full time

Job summary

ACT Government in Canberra is seeking an Intake and Assessment Officer to support the PSU and PSSC, handling misconduct referrals, PID referrals, and complaints, while liaising with directorate HR teams and witnesses.

You will research and analyse information to inform assessments and prepare high-level submissions, briefs and reports for Senior Executive, working in a values-based, results-oriented environment.

Qualifications

• Relevant investigative qualifications such as a Certificate IV in Government Investigations and/or a HR related discipline or related field.
• Criminal history checks will be conducted prior to employment.
• Note: This position does not require a pre-employment medical.

Responsibilities

• Assess misconduct referrals and identify PID referrals, preliminary assessment requests, and complaints.
• Liaise with directorate HR teams, complainants and witnesses.
• Research and analyse information to inform assessments and progression through the misconduct process.
• Produce high-level submissions, briefs and reports to Senior Executive.
• Collate and assess investigation referrals and undertake administrative duties, including data analysis.

Skills

Written communication

Analytical skills

Stakeholder liaison

Trauma-informed approach

Education

Certificate IV in Government Investigations

HR related discipline

Job description

Closes: 30 September 2026

Classification: Administrative Services Officer Class 6

Salary: $102,657 - $116,592 plus superannuation

Position No: 66419, Several

Directorate: Chief Minister, Treasury and Economic Development

Advertised (Gazettal date): 16 September 2026

Contact Officer: Ian Lakey on [e-mail] or [phone]

Details: As an Intake and Assessment Officer, you will play a key role in the operation of the PSU, undertaking a broad range of activities including the assessment of misconduct referrals, identification of Public Interest Disclosure (PID) referrals, preliminary assessment requests, complaints, and liaison with directorate human resource teams, complainants and witnesses. You will possess relevant experience in understanding and assessing workplace performance and misconduct issues and conduct concerns, and a commitment to continuous improvement of behaviour and integrity outcomes across the whole ACTPS. You will be required to research and analyse information to inform the assessment of misconduct referrals and progression through the misconduct process. You will possess strong written and analysis skills with demonstrated experience producing high level submissions, briefs and reports to key decision makers, including Senior Executive.

To be successful in this position, you will be someone who thrives on working in a values-based, stimulating and results-orientated environment. You will collate and assess investigation referrals and undertake a range of administrative duties, including the collection and analysis of misconduct data autonomously. You will work well in a team environment, respond quickly to changing priorities, show initiative and sound judgement, and be able complete projects within tight timeframes. You will need to effectively communicate and liaise with external stakeholders and staff at all levels, along with members of the public, whilst providing administrative support to the broader PSU.

The information provided to the PSU and PSSC is sensitive in nature, often containing personal privacy information. You are required to have high levels of integrity and experience in managing and maintaining sensitive and personal information along with the knowledge of, or ability to quickly acquire the knowledge of the appropriate legislation that governs this.

You may be exposed to sensitive, complex and potentially distressing material and are required to apply a trauma-informed approach when engaging with participants. This includes using clear, respectful communication and supporting psychologically safe participation throughout the assessment process.

Compliance Requirements / Qualifications

• Relevant investigative qualifications such as a Certificate IV in Government Investigations and/or a HR related discipline or related field, or the ability to obtain such qualifications are highly desirable.
• Educational and professional qualifications checks may be undertaken prior to employment.
• Criminal history checks will be conducted prior to employment.
• This position does not require a pre-employment medical.
• This position does not require a Working with Vulnerable People Check.

Note

This is a temporary position available immediately for a period of six months with the possibility of permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Selection may be based on application and referee reports only.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

Note: This is a temporary position available immediately for a period of six months with the possibility of permanency.