Intake and Assessment Officer

Open Minds; Lismore; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee discounts

Job summary

Open Minds’ Lismore Medicare Mental Health Centre is hiring an Intake & Assessment Officer to be the first point of contact for people seeking support. You will provide compassionate guidance, clinical assessment and access to services, helping individuals, families and carers navigate their choices.

You’ll work with a multidisciplinary team, conducting intake, screening, risk assessments and care planning, coordinating services and referrals while ensuring recovery‑oriented, person‑centred

Qualifications

• Qualifications in health, mental health, community services or related discipline.
• Experience conducting intake, screening, biopsychosocial and risk assessments.
• Proven ability to coordinate care within multidisciplinary teams.
• Exceptional communication skills with clients, families, carers and service providers.
• Strong organisational, time management and computer skills with clinical systems.
• Recovery‑oriented mental health practice knowledge.

Responsibilities

• Conduct intake, screening, assessment and risk evaluations for people accessing the service.
• Provide brief interventions, care coordination and referrals to appropriate supports.
• Develop collaborative care plans and support people to access the services they need.
• Work closely with local health, community and partner organisations to deliver holistic care.
• Participate in case reviews, clinical discussions and regular supervision.
• Contribute to the centre’s reputation and growth within the community.
• Work a regular fortnightly weekend roster as part of service delivery.

Skills

Intake & assessment

Care coordination

Risk assessment

Interpersonal communication

Multidisciplinary collaboration

Time management

Microsoft Office

Education

Bachelor’s degree in health/mental health/related discipline

Tools

Microsoft Office

Clinical information systems

Databases

Job description

Be the person who helps someone take their first step towards better mental health.

At the Lismore Medicare Mental Health Centre, every conversation has the potential to change a life. As an Intake & Assessment Officer, you'll be one of the first people individuals, families and carers connect with when seeking support, providing compassionate guidance, clinical assessment and access to the services they need.

This is a rewarding opportunity to join a passionate multidisciplinary team that is committed to delivering accessible, person-centred mental health care for the local community. Working alongside clinicians, GPs, community engagement professionals and support staff, you'll play a pivotal role in helping people navigate their mental health journey while ensuring they feel heard, supported and connected.

Why Join Us?

You'll be joining a welcoming, collaborative and purpose-driven team where your expertise is valued and your development is supported.

What's On Offer?

• Permanent Full-Time opportunity or 0.6 FTE
• Meaningful work supporting people experiencing mental health challenges
• Work within a multidisciplinary team delivering integrated care
• Salary packaging benefits: up to $15,900 tax-free plus $2,650 meals and entertainment.
• Access to employee discounts across shopping, dining, and travel.

What You'll Be Doing

• Conduct intake, screening, assessment and risk evaluations for people accessing the service
• Provide brief interventions, care coordination and referrals to appropriate supports
• Develop collaborative care plans and support people to access the services they need
• Work closely with local health, community and partner organisations to deliver holistic care
• Participate in case reviews, clinical discussions and regular supervision
• Contribute to the positive reputation and growth of the Medicare Mental Health Centre within the community
• Work a regular fortnightly weekend roster as part of service delivery

About You

You're passionate about supporting people through challenging periods in their lives and have the confidence to assess needs, identify risks and coordinate appropriate supports. You combine clinical capability with genuine empathy and build trust quickly with people from all walks of life.

To be successful, you'll bring:

• Qualifications in health, mental health, community services, behavioural/social sciences or a related discipline
• Experience conducting intake, screening, biopsychosocial and risk assessments, with strong knowledge of recovery-oriented mental health practice
• Proven ability to coordinate care and collaborate effectively within multidisciplinary teams
• Exceptional communication skills with the ability to build relationships with clients, families, carers and service providers
• Strong organisational, time management and computer skills, with the ability to manage competing priorities and use clinical systems, databases and Microsoft Office applications

About the Centre

The Medicare Mental Health Centre provides free and accessible mental health support in a welcoming environment where people can access information, assessment, referral pathways and ongoing assistance. As part of our team, you'll help ensure people receive the right support at the right time, when they need it most.

Ready to Make a Difference?

If you're looking for a role where you can combine your clinical skills with meaningful community impact, we'd love to hear from you. Applications will be reviewed as they're received, so don't wait to apply.

Questions? Contact Charissa Foster at ***************@vertaview.org.au

Diversity is Strength. We strongly encourage applications from First Nations peoples, culturally and linguistically diverse backgrounds, LGBTQIA+ individuals, and those with lived or peer mental health experience.