Insurance & Risk Account Manager

Capricorn; Sunshine Coast Regional; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work flexibility

Fully maintained vehicle

Bonus opportunities

Training and development

Social company culture

Wellbeing initiatives

Annual sales conference

Job summary

Capricorn is seeking an Insurance & Risk Account Manager to grow and manage a portfolio of Members across our Australian network. This hands-on, field-based role requires building genuine business relationships, assessing risks, and recommending tailored insurance solutions for each member.

You will balance travel with disciplined portfolio management, collaborating with internal teams to deliver responsive service, support retention and drive sustainable growth.

Qualifications

• Demonstrated insurance experience with ability to assess business risks and tailor protections.
• Strong field-based, client-facing experience managing a portfolio and developing long-term relationships.
• Ability to ask targeted questions and translate insights into practical solutions.
• Experience retaining existing business and identifying growth opportunities within an established base.
• Excellent communication, relationship management and negotiation skills for engaging business owners.
• High attention to detail and commitment to compliance and accurate record-keeping.
• Reliability, self-motivation and organisational skills to manage a territory with autonomy.

Responsibilities

• Manage and grow a portfolio of Members, retaining existing business and identifying new opportunities.
• Meet Members face-to-face, build genuine relationships and act as a trusted adviser.

Skills

Insurance experience

Field-based sales

Portfolio management

Client-facing

Communication skills

Compliance

Education

RG146 Tier 1 Accreditation

Tools

CRM systems

Job description

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

As Insurance & Risk Account Manager, you will manage and grow a portfolio of Members, retaining existing business and identifying new opportunities through proactive, personalised account management.

This is a hands-on, field-based role for someone who is comfortable meeting Members face-to-face, building genuine business relationships and becoming a trusted adviser. You will take the time to understand how each business operates, accurately assess its risks and challenges, and recommend insurance and protection solutions that meet its needs.

Working autonomously across your territory, you will balance time on the road with disciplined portfolio management, follow-up and compliance. You will also collaborate with internal stakeholders to deliver responsive service, support retention and achieve sustainable growth.

What you’ll bring

We’re looking for a reliable, commercially minded insurance professional who enjoys being in the field, understands business and builds credibility through practical, customer-focused advice.

What’s essential

• Demonstrated insurance experience, including the ability to understand business risks and recommend appropriate insurance or protection solutions.
• Strong field-based, client-facing experience managing a portfolio and developing trusted, long-term business relationships.
• A proven ability to ask the right questions, accurately assess business problems and translate those insights into practical solutions.
• Experience retaining existing business and identifying growth opportunities within an established customer base.
• Excellent communication, relationship management and negotiation skills, with confidence engaging business owners and decision-makers.
• Strong attention to detail and a clear commitment to compliance, accurate record keeping and agreed operational requirements.
• The reliability, self-motivation and organisation to manage a territory, travel regularly and deliver results with a high degree of autonomy.

Highly regarded

• Sales and relationship management experience in a business-to-business environment.
• Experience working with automotive, machinery or small-to-medium business customers.
• Confidence using customer relationship management and business systems.
• A track record of working collaboratively with internal teams to deliver strong customer outcomes.

Qualifications

RG146 Tier 1 Accreditation is essential. A current Australian driver’s licence and the ability to travel regularly, including occasional overnight stays, are also required.

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you:

• Work flexibility - Enjoy the autonomy of a home and field-based role, supported with the tools needed to manage your territory.
• Development opportunities - Your success is ours too. We provide training and development opportunities to help you grow.
• Tools of the trade - A fully maintained vehicle and the tools of the trade are provided.
• Get social - Be part of a social company that celebrates success and stays connected throughout the year.
• Recognition and reward - Share in quarterly and annual bonus opportunities that recognise strong performance.
• Wellbeing support - Access wellness initiatives, including gym membership reimbursements and sponsored community events.
• Connect and celebrate - Participate in team celebrations, an annual sales conference and recognition opportunities for outstanding performers.

Sound like you’d be a good fit?