Business Analyst - Marketing Systems & Operations (Fixed Term, 12 Months)

Capricorn; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Impactful role

Martech exposure

Hybrid work

Job summary

Capricorn is seeking a Marketing Systems & Operations Analyst to connect our marketing, technology and external partners to deliver fit-for-purpose systems and streamlined processes. You’ll identify operational pain points, translate business needs into practical solutions and support the implementation and adoption of Martech platforms.

You’ll also improve process documentation, support reporting, guide procurement activities and build capability across the team through training and knowledge

Qualifications

• 4+ years’ experience in marketing operations, systems analysis or business process improvement.
• Strong CRM, Martech and marketing workflow expertise.
• Proven ability to translate business needs into clear system and process requirements.
• Excellent stakeholder management and communication skills across technical teams, business users and vendors.

Responsibilities

• Connect marketing, technology and external partners to deliver fit-for-purpose systems and streamlined processes.
• Identify operational pain points and translate business needs into practical solutions.
• Support implementation and adoption of Martech platforms and related tooling.
• Improve process documentation, support reporting and guide procurement activities.
• Build capability across the team through training and knowledge sharing.

Skills

CRM

Martech

Stakeholder management

Process mapping

Analytical mindset

Training & knowledge sharing

Vendor management

Procurement

Project management tools

Education

Bachelor's degree in business/commerce/IT or related field

Job description

Love solving problems and making things work better? Join Capricorn and help transform the way our Brand, Marketing & Experience team operates through technology solutions, process improvement and innovative thinking..

Benefits

• Access flexible working arrangements, with up to 2 days working from home per week.

• Make an impact by improving marketing systems and processes.

• Broaden your expertise across Martech, operations and stakeholder engagement.

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

As our Marketing Systems & Operations Analyst, you’ll connect our marketing team, technology team and external partners to deliver fit-for-purpose systems and streamlined processes. You’ll identify operational pain points, translate business needs into practical solutions and support the implementation and adoption of Martech platforms. In addition to supporting the team’s operations, you’ll also improve process documentation, support reporting, guide procurement activities and build capability across the team through training and knowledge sharing.

What you’ll bring

We’re looking for an experienced Business Analyst/Marketing professional who combines strong technical expertise with a proactive, continuous improvement mindset.

• 4+ years’ experience in marketing operations, systems analysis or business process improvement.
• Strong CRM, Martech and marketing workflow expertise.
• Demonstrated ability to work independently, take ownership of outcomes and proactively drive initiatives from concept through to implementation.
• Proven ability to translate business needs into clear system and process requirements.
• Strong analytical and problem-solving skills, with a continuous improvement mindset.
• Excellent stakeholder management and communication skills across technical teams, business users and vendors.
• Experience developing process maps, procedures and operational documentation.
• Strong digital capability and confidence applying technology to improve business outcomes.
• Experience supporting system implementation, adoption and user training.
• Experience with procurement, tenders and vendor management.
• Exposure to project management platforms and CRM administration.

Qualifications

• A tertiary qualification in business, commerce, information technology or a related field.

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you:

• Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy.

• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.

• Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work.

• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.

• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.

• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!