Insurance Operations Manager - Expert

Mercor; Sydney; Remote; AUD 94,000 - 127,000; Part time

Job summary

Mercor is seeking a Policy Administration & Insurance Operations Manager for a remote contract role. You will oversee the policy lifecycle from intake and binding through issuance, servicing, renewals and terminations, designing practical processing workflows and quality checks.

You will translate policy requirements into precise operational steps, review AI-driven outputs, and provide clear feedback to the research team to improve model behavior.

Qualifications

• 2+ years of policy administration or underwriting operations experience.
• Understanding of the policy lifecycle from intake to renewal.
• Experience with policy administration systems and QA processes.
• Excellent written communication and attention to detail.
• Ability to distinguish administrative vs underwriting decisions.

Responsibilities

• Design scenarios for intake, binding, issuance, endorsements, and policy documents.
• Create work products like processing instructions, reviews, and quality checks.
• Write reference responses at experienced operations quality.
• Grade AI-generated responses against rubrics for accuracy and completeness.
• Identify incorrect dates or missing docs and distinguish processing vs underwriting.
• Provide feedback to the research team to improve model behavior.

Skills

Policy administration

Insurance operations

Compliance and QA

Attention to detail

Written communication

Process improvement

Tools

Policy administration systems

Workflow queues

Quality assurance

Job description

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Policy Administration & Insurance Operations Manager
Type: Contract
Compensation: $80/hour
Location: Remote
Commitment: 20–40 hours/week

Role Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Write \"golden\" reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.

Qualifications

Must-Have

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.
• Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Preferred

• Experience across multiple P&C lines or insurance platforms.
• Billing, premium audit, producer licensing, or forms-management experience.
• Experience implementing or testing a policy administration system.
• Lean, Six Sigma, project-management, or operations credential.
• Experience leading service teams or establishing operational controls.

Start Date

• Immediately; applications reviewed on a rolling basis.