Senior Claims Examiner - Multiline

Mercor; Sydney; Remote; AUD 91,000 - 129,000; Full time

Benefits offered by this job

Remote work

Onboarding bonus $800

Job summary

Mercor seeks a Senior Multiline Claims Examiner for a remote contract role. You will review and handle professional P&C claims across multiple lines, delivering detailed analyses and timely decisions.

This position is 20–40 hours per week with an hourly rate of $80. Start is immediate, and the role emphasizes accurate policy application, thorough documentation, and collaboration with an AI research team to refine model outputs.

Qualifications

• 2+ years of professional P&C claims handling experience.
• Read policy language and apply it to claim facts.
• Excellent written analysis and attention to detail.

Responsibilities

• Design realistic claims scenarios across lifecycle.
• Create claim action plans and coverage analyses.
• Write gold-standard responses for claims professionals.
• Grade AI outputs for accuracy and policy fit.
• Identify gaps in investigations and valuations.
• Provide feedback to improve model behavior.

Skills

P&C claims

Independent handling

Policy interpretation

Written analysis

Attention to detail

Education

AIC designation

CPCU designation

SCLA designation

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Senior Multiline Claims Examiner
Type: Contract
Compensation: $80/hour
Location: Remote
Commitment: 20-40 hours/week

Role Responsibilities

• Design realistic claims scenarios involving first notice of loss, coverage verification, investigation, documentation, reserving, damage evaluation, negotiation, settlement, subrogation, salvage, and closure.
• Create work products such as claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, and insured communications.
• Write "golden" reference responses at experienced claims-professional quality.
• Grade AI-generated responses against structured rubrics for factual accuracy, policy application, claim-handling judgment, and procedural completeness.
• Identify premature conclusions, missing investigative steps, unsupported valuations, improper communications, and failures to distinguish covered damage from excluded or unrelated loss.
• Provide written feedback the research team uses to improve model behavior.

Qualifications

Must-Have

• 2+ years of professional P&C claims handling, adjusting, or examining experience.
• Independently handled claims in at least one area, such as property, auto physical damage, bodily injury, general liability, commercial casualty, catastrophe, or specialty claims.
• Understand the claim lifecycle from intake and investigation through evaluation, resolution, recovery, and closure.
• Can read and apply policy language to claim facts while recognizing when escalation is required.
• Demonstrate excellent written analysis, balanced judgment, and high attention to detail.
• Can distinguish ordinary claim adjudication from complex coverage, litigation, regulatory, and actuarial work.

Preferred

• AIC, CPCU, SCLA, or comparable insurance designation.
• Multiline or multistate claims experience.
• Catastrophe, represented bodily injury, litigation, subrogation, SIU, or large-loss exposure.
• Experience supervising independent adjusters, experts, vendors, or defense counsel.
• Active or previously held adjuster license.

Start Date

• Immediately; applications reviewed on a rolling basis.

Compensation & Legal

• Hourly contractor
• Paid $800 upon successful completion of onboarding.