Insurance Operations Advisor

Medical Insurance Group Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration + 1.5% super

Income protection insurance

Free travel insurance

Wellness leave

Employee Assistance Program

Parental leave

Professional development

Flexible work arrangements

Job summary

Medical Insurance Group Australia in Sydney CBD seeks an Insurance Operations Advisor to join the Growth & Acquisition team. You will respond to enquiries, convert leads into opportunities and policies, and support onboarding for prospective members and clients, ensuring compliant, efficient service.

You will work closely with Underwriting, Business Development Advisors and other stakeholders to drive growth while delivering accurate policy information and a high-standard customer experience.

Qualifications

• Experience in insurance, financial services, sales operations or customer service environments.
• Proven ability to manage customer enquiries and follow-up activities in a fast-paced setting.
• Experience converting enquiries into successful outcomes through proactive relationship management.
• Strong administrative and organisational skills with excellent attention to detail.
• Experience using CRM platforms such as Salesforce or similar systems.
• Strong verbal and written communication skills.
• Ability to work independently while contributing to a collaborative team.
• Strong problem-solving skills and a customer-focused approach.
• Demonstrated ability to prioritise workloads and meet deadlines.

Responsibilities

• Respond to inbound enquiries across phone, email, web and campaign channels within agreed service standards.
• Issue quotes, conduct follow-up activities and assist in converting enquiries into policies and memberships.
• Support outbound calling campaigns to follow up leads, quotes and nurtured opportunities.
• Provide accurate information regarding policy coverage, exclusions, conditions and member benefits.
• Liaise with customers, Underwriting and internal stakeholders to support a smooth onboarding experience.
• Identify non-standard risks and facilitate referral to Underwriting when required.
• Maintain accurate customer, lead and opportunity records within Salesforce and related systems.
• Monitor customer progression through the lead, quote and application lifecycle.
• Support student, intern and hospital doctor engagement activities and events.
• Assist with reporting, sales operations and continuous improvement initiatives.
• Identify workflow inefficiencies and contribute to process improvement opportunities.
• Provide operational and administrative support to the broader Growth & Acquisition team.

Skills

Customer service

Sales operations

CRM (Salesforce)

Communication

Relationship management

Administrative skills

Education

Tier 2 ASIC PS146 education requirements

Tier 1 qualifications highly regarded

Tools

Salesforce

Job description

Medical Insurance Group Australia - Sydney CBD NSW

For more than 125 years, Miga has supported healthcare professionals across Australia with trusted medical indemnity insurance and expert guidance to help them practise with confidence.

Elevate your career with Miga

For more than 125 years, Miga has supported healthcare professionals across Australia with trusted medical indemnity insurance and expert guidance to help them practise with confidence.

The Opportunity

We are seeking a proactive and customer-focused Insurance Operations Advisor to join our Growth & Acquisition team based in New South Wales.

This is an exciting opportunity for an insurance, sales operations or customer service professional who enjoys building relationships, supporting business growth and delivering outstanding customer experiences.

Reporting to the National Manager - Growth Operations, you will play a key role in supporting national new business acquisition, retention and growth initiatives across Miga's medical insurance segments. You will be responsible for responding to enquiries, converting leads into opportunities and policies, supporting outbound campaigns, and ensuring a seamless onboarding experience for prospective members and clients.

Working closely with Business Development Advisors, Underwriting and other internal stakeholders, you will help drive growth outcomes while ensuring all interactions are delivered professionally, efficiently and in accordance with compliance and underwriting requirements.

Key Responsibilities include but are not limited to:

• Respond to inbound enquiries across phone, email, web and campaign channels within agreed service standards
• Issue quotes, conduct follow-up activities and assist in converting enquiries into policies and memberships
• Support outbound calling campaigns to follow up leads, quotes and nurtured opportunities
• Provide accurate information regarding policy coverage, exclusions, conditions and member benefits
• Liaise with customers, Underwriting and internal stakeholders to support a smooth onboarding experience
• Identify non-standard risks and facilitate referral to Underwriting when required
• Maintain accurate customer, lead and opportunity records within Salesforce and related systems
• Monitor customer progression through the lead, quote and application lifecycle
• Support student, intern and hospital doctor engagement activities and events
• Assist with reporting, sales operations and continuous improvement initiatives
• Identify workflow inefficiencies and contribute to process improvement opportunities
• Provide operational and administrative support to the broader Growth & Acquisition team

What we're looking for

Success in this role comes from strong customer service skills, attention to detail, commercial awareness and the ability to build trusted relationships with a wide range of stakeholders.

We're seeking someone who brings:

• Experience in insurance, financial services, sales operations, customer service or a similar role
• Proven ability to manage customer enquiries and follow-up activities in a fast-paced environment
• Experience converting enquiries into successful outcomes through proactive relationship management
• Strong administrative and organisational skills with excellent attention to detail
• Experience using CRM platforms such as Salesforce or similar systems
• Strong verbal and written communication skills
• Ability to work independently while contributing positively to a collaborative team environment
• Strong problem-solving skills and a customer-focused approach
• Demonstrated ability to prioritise workloads and manage competing deadlines
• Commitment to delivering high-quality service and maintaining compliance standards

Desirable:

• Experience within general insurance, professional indemnity or medical indemnity insurance
• Understanding of underwriting processes and insurance products
• Experience supporting lead generation campaigns, business development initiatives or events
• Experience working within a regulated environment
• ANZIIF qualifications or industry accreditation

Qualifications:

• Hold and maintain Tier 2 education requirements in accordance with ASIC PS146
• Tier 1 qualifications highly regarded

The benefit to you:

When you join Miga, you become part of a supportive, values-driven organisation that invests in your wellbeing, growth, and long-term success. We offer a range of benefits designed to help you thrive both professionally and personally, including:

• Competitive remuneration, plus an additional 1.5% super contribution
• Salary continuance insurance (income protection)
• Free travel insurance
• Wellness leave and other wellbeing initiatives
• Access to a confidential Employee Assistance Program (EAP)
• Paid parental leave - 12 weeks for primary caregivers and 3 weeks for secondary caregivers
• Professional development opportunities to support long-term career growth
• Flexible work arrangements to help you balance work and life

If you're seeking a role where you can make meaningful impact while enjoying genuine support and flexibility, we'd love to hear from you.

Miga is an Equal Opportunity Employer committed to fostering a diverse, inclusive and safe workplace. We welcome applicants from all backgrounds and experiences and value the perspectives they bring to our organisation.