Insurance Administration Specialist - Hybrid Client Services

Aon plc; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Job summary

Aon plc is seeking an Administration Support - Insurance (Service Specialist) to join our Global and Corporate Client Services team in Australia. You will support policy administration, renewals and servicing across a diverse client portfolio within the energy, utilities and resources sectors.

You will collaborate with Client Managers and Executives, handling communications with clients and coordinating admin tasks to ensure high-quality outcomes.

Qualifications

• Excellent attention to detail.
• Strong verbal and written communication, and problem-solving skills.
• Ability to work in a close team environment.
• Ability to work within tight timeframes.
• Familiarity with Microsoft Office 365, Email systems, Teams and Google Drive.
• Ability to work independently and proactively without supervision.

Responsibilities

• Provide administration support to Account Brokers regarding client insurance/risk needs.
• Engaging with clients via phone, email, and in-person meetings to support insurance requirements.
• Participate in pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, renewal reports.
• Prepare, lodge, and invoice insurance policies accurately and timely.
• Attend client meetings and contribute to tender processes, renewals, claims and other broking duties.
• Manage relationships with Senior Brokers, Underwriters, Client Executives and Client Managers.
• Enhance the client experience through outstanding service.

Skills

Administration

Client servicing

Communication

Team collaboration

Microsoft Office 365

Email & calendar tools

Attention to detail

Problem solving

Tools

Microsoft Office 365

Email systems

Teams

Google Drive

Job description

Aon plc is seeking an Administration Support - Insurance (Service Specialist) to join our Global and Corporate Client Services team in Australia. You will support policy administration, renewals and servicing across a diverse client portfolio within the energy, utilities and resources sectors.

You will collaborate with Client Managers and Executives, handling communications with clients and coordinating admin tasks to ensure high-quality outcomes.