Insurance Admin & Claims Support Specialist

ODIN Insurance; Maroochydore; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Friendly team environment

Training & development

Career growth opportunities

Job summary

ODIN Insurance is seeking an Insurance Administrator/Broking Support to handle hands-on administration and support for our brokers, clients and insurers across Australia. You will help with invoices, policy documentation, endorsements and ongoing claims management.

The role requires strong attention to detail, good communication, and the ability to prioritise tasks in a busy environment. A proactive attitude and teamwork are essential.

Qualifications

• Previous administration, accounts, claims or insurance experience.
• Insurance brokerage experience would be highly regarded, but isn't essential.
• Strong attention to detail and accuracy.
• Confident written and verbal communication skills.
• Good organisation and time-management skills.
• Confidence communicating with clients and following up outstanding items.
• Ability to prioritise tasks in a busy environment.
• Proactive attitude and willingness to help wherever needed.
• Strong computer and general administration skills.

Responsibilities

• Preparing and processing client invoices and policy documentation.
• Assisting with debtor management and following up outstanding client payments.
• Processing policy endorsements, amendments and other mid-term policy changes.
• Liaising with insurers regarding policy documentation, amendments and general enquiries.
• Assisting with the lodgement and ongoing management of insurance claims.
• Communicating with clients, insurers, assessors and other parties to help keep claims progressing.
• Maintaining accurate client and policy information within our systems.
• Assisting with Certificates of Currency and other client documentation.
• Supporting brokers with day-to-day policy administration and back-office processing.
• Following up outstanding information and documentation from clients and insurers.

Skills

Administration

Attention to detail

Communication

Time management

Client liaison

Team player

Education

Certificate in Office Administration

Tools

MS Office

CRM systems

Job description

ODIN Insurance is seeking an Insurance Administrator/Broking Support to handle hands-on administration and support for our brokers, clients and insurers across Australia. You will help with invoices, policy documentation, endorsements and ongoing claims management.

The role requires strong attention to detail, good communication, and the ability to prioritise tasks in a busy environment. A proactive attitude and teamwork are essential.