Insights Analyst - Global Data and Insights Company

Resources Group; Melbourne; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Major banking client

Global-scale data insights

Flexible working

Structured L&D

Job summary

Resources Group is seeking an Insights Analyst to join its Global Data and Insights team in Melbourne. You will work in a dedicated client service group looking after a major bank, collaborating with senior stakeholders to illuminate customer behaviour using a powerful data platform and rich customer databases.

You will translate data into strategic narratives, deliver both BAU and ad hoc reporting, and build strong stakeholder engagement through client-ready presentations.

Qualifications

• Experience in strategic insights agency.
• Experience using quantitative customer survey data - syndicated or customised.
• Strong analytical skills - Q software is essential.
• Experience translating data into strategic narratives
• Creating and helping to deliver client-ready presentations
• A client-facing analyst who enjoys building relationships and tailoring insights for stakeholders.

Responsibilities

• Deliver succinct BAU and ad hoc reporting and strategic insights.
• Illuminate customer behaviour and the competitor landscape using a powerful data platform.
• Collaborate with senior stakeholders to build strong stakeholder engagement.
• Translate data into actionable narratives and client-ready presentations.

Skills

Strategic insights experience

Quantitative survey data

Q software

Client-facing analytics

Presentation delivery

NPS awareness

Tools

Q software

PowerPoint

Job description

Insights Analyst - Global Data and Insights Company

Join a leading global data and insights company.
In this role, you will work in a dedicated client service team looking after a major bank. This expert team works in tight collaboration with senior stakeholders to illuminate customer behaviour and the competitor landscape, leveraging an incredibly powerful data platform and rich customer databases.

This role is perfect for an insights strategist who loves finding the story in customer data, can make the complex simple, and deliver succinct BAU and ad hoc reporting and strategic insights.
It's not just banking, mortgages, insurance and superannuation. It's a sector where money, human behaviour, technology, trust and major societal changes all collide. Importantly, the insights you uncover have the potential to influence products, experiences and decisions that genuinely affect people's lives.

Key skills and experience:

• Prior experience in another strategic insights agency.
• Experience using quantitative customer survey data - syndicated or customised.
• Strong analytical skills - Q software is essential.
• Creating and helping to deliver client-ready presentations
• A client-facing analyst who enjoys building relationships, understanding problems and tailoring insights to build strong stakeholder engagement.
• Knowledge of core metrics like NPS and share of wallet ideal but we can teach you that

Join a leading global data and insights company.
In this role, you will work in a dedicated client service team looking after a major bank. This expert team works in tight collaboration with senior stakeholders to illuminate customer behaviour and the competitor landscape, leveraging an incredibly powerful data platform and rich customer databases.

This role is perfect for an insights strategist who loves finding the story in customer data, can make the complex simple, and deliver succinct BAU and ad hoc reporting and strategic insights.
It's not just banking, mortgages, insurance and superannuation. It's a sector where money, human behaviour, technology, trust and major societal changes all collide. Importantly, the insights you uncover have the potential to influence products, experiences and decisions that genuinely affect people's lives.

Key skills and experience:

• Prior experience in another strategic insights agency.
• Experience using quantitative customer survey data - syndicated or customised.
• Strong analytical skills - Q software is essential.
• Experience translating data into strategic narratives
• Creating and helping to deliver client-ready presentations
• A client-facing analyst who enjoys building relationships, understanding problems and tailoring insights to build strong stakeholder engagement.
• Knowledge of core metrics like NPS and share of wallet ideal but we can teach you that

What's On Offer

• Immersion in a major banking client
• Fast-growing, vibrant data insights company with global scale
• Generous leave, flexible working, bonuses and structured L&D
• A step into the fascinating and diverse world of financial services where the research questions are increasingly about how people live, make decisions, manage uncertainty and plan for their futures.

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.