Inside Sales / Customer Service Representative

AFL; Geelong; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Birthday Leave

Community Service Leave

Comprehensive learning and development programs

Career growth pathways

Onsite parking

Job summary

A leading fibre optic solutions provider in Belmont, WA, is seeking a customer-focused Inside Sales Representative. This role involves delivering exceptional service and sales support while fostering customer relationships. Ideal candidates will have 2-3 years in customer service or inside sales, strong attention to detail, professional communication skills, and experience with ERP systems. Join a dynamic team that values growth, offers meaningful development opportunities, and contributes to positive customer experiences.

Qualifications

• 2-3 years’ experience in customer service, inside sales or similar role.
• Strong numerical attention to detail with comfort working with pricing.
• Clear communication skills across phone and email.

Responsibilities

• Deliver excellent customer service to internal and external stakeholders.
• Respond to customer enquiries via various channels.
• Prepare accurate quotations and manage the full order lifecycle.

Skills

Customer service

Technical product experience

Numerical attention to detail

Professional communication

Organisation skills

Tools

ERP systems (Oracle or similar)

MS Office

Job description

Join a global fibre optic manufacturer in Belmont where you’ll make an impact through delivering exceptional service and sales support while growing your career.

• Work for an industry leading fibre optic manufacturer on a strong growth trajectory
• Grow your career with meaningful learning and development
• Be part of an empowered, inclusive culture enriched by diverse mindsets

About the role

Join our team located in Belmont, in a professional B2B inside sales environment, supporting customers across various industries. If you love helping customers, enjoy working at pace and take pride in accurate, high-quality sales support, you’ll feel right at home – contributing to stronger customer experiences and healthy revenue outcomes while building a long-term career in a stable, global business.

Key Responsibilities

• Deliver excellent customer service to both internal and external stakeholders
• Respond to customer enquiries via phone, email and other channels
• Communicate proactively with internal and external customers, providing updates on shipments, delays and key order information
• Prepare accurate, high‑quality quotations, complete timely follow‑ups and manage the full order lifecycle
• Provide reliable product, pricing, delivery and technical information
• Build strong, productive relationships across AFL’s customer base
• Maintain accurate customer and order data and support administrative tasks
• Develop and maintain strong product knowledge through ongoing learning
• Support project bid processes as required

About You

You take pride in delivering great service, enjoy supporting customers and sales teams, and feel confident working with detail, data and fastmoving priorities. You’re organised, proactive and comfortable communicating with different stakeholders, and you’re looking for a role where your accuracy, professionalism and relationship building skills genuinely make an impact and where your potential drives your career growth.

You’ll be a great fit if you have:

• 2-3 years’ experience in customer service, inside sales or a similar role
• Experience working in a technical product environment is highly preferred
• Strong numerical attention to detail and comfort working with pricing and data
• Clear, professional communication skills across phone and email
• Ability to interpret and work with technical and commercial information
• Strong organisation and prioritisation skills in a fast-paced environment
• Confidence working both independently and within a collaborative team
• Proficiency in ERP systems (Oracle or similar) and MS Office
• A calm, empathetic approach when managing challenges or escalations
• Unrestricted working rights in Australia

What Makes AFL a Great Place to Work?

At AFL, our people are our greatest asset. We support their growth through meaningful development opportunities and an empowered, collaborative culture. Our team is dedicated to delivering innovative solutions and exceptional customer experiences, while also making a positive impact in the communities we serve. For you, this means stability, real career pathways, and the chance to build expertise within a globally recognised industry.

Employee Benefits and Perks

• Celebrate with Birthday Leave and give back with Community Service Leave
• Support family life with top up Parental Leave (primary & secondary carers)
• Make a difference through community outreach initiatives
• Save more through Novated Leasing and Origin Electrical Benefits
• Grow with purpose through comprehensive L&D, mentoring and leadership programs
• Shape your future with genuine career growth pathways
• Broaden your horizons through national and global team exposure
• Enjoy peace of mind with onsite parking in Belmont

About AFL

AFL Telecommunications is a global leader in fibre optic solutions; known for being at the forefront of innovative engineering solutions that make a meaningful impact.

Founded in 1984, AFL manufactures over 2,000 products, employs more than 11,000 people globally, and generates revenue of over USD2B. A wholly owned subsidiary of Fujikura Ltd. - a global manufacturer with revenue of over USD7B, AFL benefits from the scale, stability and over a century of innovation with deep expertise in fibre optic engineering, and a proud legacy of excellence.

AFL Australia & New Zealand has local manufacturing facilities at two sites in Victoria, generates revenue of over AUD90M, employs over 160 people and operates across all major capital cities. We supply products and support customers across Hyperscale, Data Centres, Service Provider, Energy, Utility, Government, Defence, Mining, Rail & Road, and broader industrial markets.

Learn more about AFL at https://www.aflglobal.com/en/au.

Ready to Join Us?

If this sounds like the opportunity you’ve been waiting for, apply now!

We welcome applicants from every background and are happy to arrange recruitment adjustments if needed.

Only applicants with unrestricted Australian working rights will be considered.