Injury Management Support Officer

NSW Department of Communities and Justice; Parramatta; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible work options

Health & Wellbeing programs

Training opportunities

Employee assistance

Job summary

NSW Department of Communities and Justice Injury Management team in Parramatta seeks an Injury Management Support Officer to assist with administrative activities and projects for effective claims management and return-to-work programs.

This temporary full-time role offers Clerk Grade 3/4 salary and opportunities to contribute to injury management outcomes while collaborating with internal and external stakeholders.

Qualifications

• Administrative experience in injury management or similar.

Responsibilities

• Provide administrative support within injury management services, including return-to-work programs.
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Skills

Administrative support

Return-to-work

Injury management

Claims coordination

Policy research

Data entry

Stakeholder liaison

Job description

Department: Workplace Safety and Recovery

Department/Agency: Department of Communities and Justice

Location: Parramatta, NSW, AU, 2150

Injury Management Support Officer

Temporary Full-Time

Clerk Grade 3/4 Salary ($87,199 - $95,482 pa), plus employer's contribution to superannuation and annual leave loading

Your role

Assist the Injury Management (IM) team with a range of administrative activities and projects to contribute to the effective management of claims and return to work programs to support injured workers to recover at work.

What you’ll do

• Provide administrative support within injury management services , including return-to-work programs, to contribute to positive outcomes for the employee and ensure cost effective management of compensable claims.
• Respond to enquiries, and escape and redirect issues as required, to ensure the provision of accurate information.
• Assist with workers compensation claims and coordinating independent medical assessments for the injury management team.
• Provide support researching and updating IM policies, procedures and guidelines.
• Update and maintain the system, project plans and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Liaise with internal and external stakeholders to assist the injury management team with their case management.

What we’re looking for

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

Tuesday, 10th November 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Cristina Alevris on 0482647206 or at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Olivia Alipalo on 0477 323 408 or via [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.