Injury Management Coordinator

Wesfarmers Health; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Employee discounts across Wesfarmers/B

Professional development opportunities

Novated leasing options

Employee Assistance Program

Onsite gym facilities and outdoor area

Job summary

Wesfarmers Health is seeking an Injury Management Coordinator for the Safety Health & Wellbeing Team at our Docklands site. The role is an 8-month max term contract focusing on early intervention and strategic injury management across our national operations.

You will collaborate with internal stakeholders, manage claims effectively, and drive safer, cost-efficient outcomes while supporting physical and mental wellbeing initiatives.

Qualifications

• Minimum 2 years’ injury management experience in a employer/insurer/consultancy setting.
• Return to Work Coordinator qualification is required.
• Experience with early intervention and proactive injury management.
• Able to work in a fast-paced, dynamic environment.
• Strong stakeholder engagement and communication skills.
• Current driver’s license with own vehicle.
• Proficient in Word/Excel/Outlook systems.
• Allied Health degree or Cert IV Occupational Health & Safety preferred.

Responsibilities

• Manage end-to-end Return to Work and Injury Management processes.
• Provide strategic guidance on Injury Management and Workers' Compensation claims.
• Implement early intervention strategies for timely returns to work.
• Drive reduction of claims costs through proactive injury management.
• Coach and educate managers on best practice injury management.
• Ensure compliance with OH&S policies and procedures.
• Handle administration and weekly compensation reporting.
• Support SH&W projects in line with the Operational Plan.

Skills

Injury management

Return to Work coordination

Stakeholder engagement

Attention to detail

Driver's licence

Fast-paced environment

Communication

Education

Return to Work Coordinator qualification

Allied Health degree or Cert IV OHS – preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, Australian Pharmaceutical Industries, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

About the role:

Our Safety, Health & Wellbeing Team (SH&W) play a key role in supporting our primary strategic goal; a Safer Place to Work Every Day. Our injury management approach is based on best practice early intervention, and we are looking for a passionate Injury Management Coordinator to join the Safety Health & Wellbeing Team at our Support Office in Docklands in an 8-month max term contract role.

Wesfarmers Health has a strong safety culture, which is achieved through collaboration with the business and key to your success, will be your ability to build strong rapport with internal and external stakeholders at all levels.

Reporting to the Injury & Wellbeing Manager, as an Injury Management Coordinator, you will be responsible for implementing our early intervention approach and providing strategic guidance to business units. In this role, you'll be responsible for managing claims effectively and cost-efficiently while also developing strategies to enhance both Physical and Mental Wellbeing across our organization. This is a great opportunity to join a proactive and supportive team, while gaining exposure to self insurance and national WorkCover legislation.

What you’ll do:

• Managing end to end Return to Work and Injury Management processes
• Providing strategic guidance and technical expertise to business units regarding Injury Management and Workers Compensation claims
• Implementing early intervention strategies to achieve timely and sustainable return to work outcomes, for both work related and personal conditions
• Driving reduction of claims costs impacting premium, through strategic intervention, continuous improvement, and proactive injury management
• Developing, coaching and educating Managers and Supervisors in best practice and first response injury management
• Ensuring compliance and promotion of all occupational health and safety policies and procedures
• Achieving compliance in all aspects of administration and reporting, including processing accounts and weekly compensation payments
• Supporting the SH&W Team in delivering safety and wellbeing projects in line with our Operational Plan

What you’ll bring:

• Minimum 2 years’ recent injury management experience at either an employer/insurer/consultancy environment
• Appropriate qualification as a Return to Work Coordinator
• Demonstrated experience in early intervention and proactive injury management
• Ability to work in a fast paced and dynamic environment
• High attention to detail and ability to engage with stakeholders
• Current Drivers Licence with own vehicle
• High Level of computer literacy/proven experience using computerised claims and injury management information systems including Microsoft Word, Excel and Outlook
• Tertiary qualification in Allied Health or Cert IV Occupational Health & Safety – preferred

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica, Clear Skincare Clinics and Instant Scripts
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.

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