Injury & Claims Coordinator

Chemist Warehouse; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Exclusive discounts on products

Discounted meals and drinks

Complimentary annual flu vaccinations

Hybrid working arrangement

Job summary

A leading retail company in Melbourne is seeking an Injury & Claims Coordinator to manage claims processes and support employee wellbeing. The ideal candidate will possess a tertiary qualification in Human Resources or significant RTW coordination experience. This position offers a hybrid work arrangement and exclusive employee discounts, making it an exciting opportunity to grow within a dynamic organisation.

Qualifications

• Experience engaging with stakeholders across multiple levels of an organization.
• Exposure to WHS/WorkCover is highly desirable.
• Strong knowledge of Accident Compensation Legislation.
• Exposure to WHS/WorkCover is desirable.
• Experience engaging with stakeholders at multiple levels.

Responsibilities

• Manage end-to-end claims processes and coordinate RTW planning.
• Provide administrative support including document uploads and invoicing.
• Monitor claim progress and conduct post-closure check-ins.
• Partner with injured workers to support safe and timely RTW.
• Monitor claim progress, milestones and documentation until closure.
• Conduct post-closure check-ins to confirm sustained pre-injury employment.
• Support Workers and Managers in meeting RTW obligations.
• Build relationships with injured workers, managers, practitioners and insurers.
• Regular reporting on claims performance to Team Lead and WHS Manager.
• Analyze claims and incident data to identify trends and improvement opportunities.

Skills

Strong knowledge of Accident Compensation Legislation

Collaboration and teamwork

Communication skills

Detail-oriented

Proficiency with Microsoft Office

Education

Tertiary qualification in Human Resources, WHS, or a related field

Completion of an RTW Coordinator course

Tools

Microsoft Office

Job description

Join to apply for the Injury & Claims Coordinator role at Chemist Warehouse

Chemist Warehouse is one of Australia’s largest and fastest-growing retailers, with over 600 stores across Australia, New Zealand, Ireland, China, and Dubai. We pride ourselves on unmatched customer service, competitively priced quality products, and an unwavering commitment to innovation.

Your Primary Focus

In this role, you’ll play a critical part in supporting the wellbeing of our people and ensuring compliance across claims and return-to-work processes.

• End-to-end claims management, covering:
• Return to Work (RTW) planning and coordination
• Payroll processing and claims-related payments
• Administrative support, including document uploads, remittance, and invoicing
• Partnering with injured workers to help them remain at work where safe and practicable, or to support a safe and timely return to work.
• Monitoring claim progress, recovery milestones, and ensuring accurate, detailed documentation until closure.
• Conducting post-closure check-ins to confirm sustained pre-injury employment.
• Assisting both workers and managers in meeting their RTW obligations.
• Building strong relationships with injured workers, managers, treating practitioners, and insurers.
• Reporting regularly on claims performance to the Team Lead and WHS Manager.
• Analyzing claims and incident data to identify trends, safety issues, and areas for improvement, providing insights and recommendations for action.

Qualifications & Experience

To succeed in this role, you’ll bring a combination of technical knowledge and practical experience, including:

• Tertiary qualification in Human Resources, WHS, or a related field OR significant experience in Return-to-Work coordination or a similar administrative role.
• Completion of an RTW Coordinator course.
• Strong knowledge of Accident Compensation Legislation.
• Exposure to WHS/WorkCover is highly desirable.
• Experience engaging with stakeholders across multiple levels of an organisation.
• Proficiency with Microsoft Office and a high level of comfort using digital platforms and online systems.

Personal Attributes

We’re looking for someone who brings the right mix of professionalism, empathy, and drive. You’ll stand out if you are:

• A collaborative team player who is also self‑motivated and proactive.
• Skilled at managing competing priorities and balancing multiple tasks at once.
• Customer- and service-oriented, always seeking to resolve issues effectively.
• A clear and confident communicator, both verbally and in writing.
• Detail-oriented, organised, and known for your strong follow‑through.
• Adaptable, solutions‑focused, and able to thrive in a fast‑paced environment.
• A lateral thinker who isn’t afraid to take initiative and push for results.

What We Offer

• Exclusive discounts across all our brands, plus access to our legendary Head Office "gift shop" with unbeatable deals on end‑of‑line products.
• Discounted meals and drinks at our on-site café in Preston.
• Complimentary annual flu vaccinations.
• A hybrid working arrangement, with flexibility to work from home and the office.

This is more than just a job – it’s an opportunity to be part of a company that is constantly evolving and growing.