HR & Workers Compensation Advisor

Accent Group Limited; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

40% employee discount across Accent’s+

Career development opportunities

Employee benefits and well‑being

Job summary

Accent Group Limited, one of Australia’s largest retail groups, is seeking a proactive HR & Workers’ Compensation Coordinator to join the HR Advisory team in Cremorne VIC. You will focus on workers’ compensation and supporting claims journey.

You’ll collaborate with leaders, insurers, medical providers and stakeholders to manage claims with care, maintain accurate records, and help drive recovery-at-work outcomes. Training will be provided, and you’ll participate in broader People initiatives.

Qualifications

• Experience in workers’ compensation, injury management, insurance, healthcare administration or HR.
• Comprehensive training provided on workers’ compensation legislation and claims management.
• Ability to support recovery-at-work and HR initiatives with empathy and integrity.

Responsibilities

• Coordinate workers’ compensation claims from initial notification through to recovery and claim closure.
• Provide a supportive and responsive point of contact for injured team members throughout the claims process.
• Assist with developing, implementing and monitoring tailored recovery-at-work plans.
• Collaborate with leaders, insurers, medical practitioners, allied health providers and other stakeholders to support positive recovery outcomes.
• Triage workplace injury and serious incident notifications received through Zendesk, ensuring matters are assessed and escalated appropriately.
• Maintain accurate, timely and confidential claim records, case notes and supporting documentation.
• Monitor claim progress, agreed actions and key legislative timeframes.
• Support leaders to understand their responsibilities and confidently manage recovery-at-work arrangements.
• Assist with claims reporting and identify emerging trends, risks and improvement opportunities.
• Prepare for claim reviews and case conferences and follow up agreed actions.
• Partner with the broader People and Safety teams to promote a proactive culture of care, recovery and workplace safety.

Skills

Communication skills

Empathy

Relationship building

Attention to detail

Organisational skills

Prioritisation

Systems proficiency

Zendesk

Tools

Zendesk

Job description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark!

About the Role

We have an exciting opportunity for a proactive and people-focused HR & Workers’ Compensation Coordinator to join our HR Advisory team based in Cremorne VIC.

With workers’ compensation as a key focus, you will support team members throughout the claims journey and help coordinate safe, sustainable and meaningful recovery at work outcomes. You will also provide coordination support across broader HR activities and People initiatives.

Working closely with injured team members, leaders, insurers, medical and allied health providers, and internal stakeholders, you will help ensure claims are managed with empathy, accuracy and care. You will maintain accurate claims information, support legislative compliance and identify opportunities to continuously improve our injury management practices.

This is an ideal opportunity for someone looking to build a career in workers’ compensation and HR within a dynamic, fast-moving retail environment.

What you’ll be doing:

Workers’ compensation and recovery at work

• Coordinate workers’ compensation claims from initial notification through to recovery and claim closure.
• Provide a supportive and responsive point of contact for injured team members throughout the claims process.
• Assist with developing, implementing and monitoring tailored recovery-at-work plans.
• Collaborate with leaders, insurers, medical practitioners, allied health providers and other stakeholders to support positive recovery outcomes.
• Triage workplace injury and serious incident notifications received through Zendesk, ensuring matters are assessed and escalated appropriately.
• Maintain accurate, timely and confidential claim records, case notes and supporting documentation.
• Monitor claim progress, agreed actions and key legislative timeframes.
• Support leaders to understand their responsibilities and confidently manage recovery-at-work arrangements.
• Assist with claims reporting and identify emerging trends, risks and improvement opportunities.
• Prepare for claim reviews and case conferences and follow up agreed actions.
• Partner with the broader People and Safety teams to promote a proactive culture of care, recovery and workplace safety.

HR and People support

• Be part of the HR Advisory Team which is the first point of HR support for the Retail Teams at Accent
• Provide coordination and administrative support across People projects and initiatives.
• Assist with maintaining accurate employee data, documentation and reporting.
• Respond to general team member and leader enquiries, escalating matters where required.
• Assist with performance management
• Support broader People and culture activities as required.

What we’re looking for:

You may already have experience in workers’ compensation, injury management, insurance, healthcare administration or HR.

Comprehensive training will be provided to help you develop your knowledge of workers’ compensation legislation, claims management and recovery at work requirements.

You’ll also bring:

• A genuine interest in supporting people through injury and recovery.
• Strong communication and relationship-building skills.
• Empathy, sound judgement and the ability to navigate sensitive conversations with care.
• Excellent organisational skills and strong attention to detail.
• The ability to manage competing priorities in a fast-paced environment.
• A proactive mindset, with a willingness to take ownership and follow matters through.
• Confidence working with systems, data and documentation.
• A high level of integrity and discretion when handling sensitive and confidential information.
• Curiosity and a commitment to learning, continuous improvement and achieving better outcomes.
• Alignment with Accent Group’s values and a Make It Happen attitude.

Why Join us?

• Generous 40% off employee discount across Accent Group's portfolio of brands.
• Opportunity to work with Australia's leading footwear and lifestyle retailer.
• Supportive team culture that values collaboration and continuous improvement.
• Career development opportunities across a growing business.
• Access to employee benefits, well-being initiatives and recognition programs.