Claims Consultant

Woolworths Group; Sydney; Hybrid; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Competitive remuneration

Employee benefits

Wellbeing programs

Sonder app

Job summary

Woolworths Group is seeking an experienced Claims Consultant to proactively manage a blended portfolio of public liability customer claims and deliver sustainable outcomes. You will apply early intervention, data analysis and legal insights to resolve claims while supporting a culture of risk awareness.

With a minimum of five years in claims management, you will navigate legislation, collaborate with peers and maintain strong customer relationships in a hybrid work setting.

Qualifications

• Minimum of 5 years of relevant claims management experience.
• Deep understanding of public liability portfolios.
• Strong data analysis, time management, and presentation skills.
• Proficiency with SAP systems and Google Workspace.
• Empathy, resilience, and superior communication with customers.
• Ability to interpret legislation in complex claims scenarios.

Responsibilities

• Manage an ongoing portfolio of complex public liability claims, driving reduced durations through early intervention and proactive management strategies.
• Analyse liability, quantum, and indemnity issues while reviewing contractual documents to evaluate third-party recovery or contribution opportunities.
• Monitor national legal panel performance continuously to ensure strict adherence to established service level agreements.
• Resolve claims within approved delegation of authority limits in a timely, commercial, and cost-effective manner.
• Collaborate with peers by sharing expertise, providing feedback, and translating complex ideas into clear, actionable concepts.
• Identify and resolve emerging operational risks by bridging gaps in business risk awareness and process adherence.

Skills

Claims management

Data analysis

Time management

Presentation skills

Empathy

Communication skills

Tools

SAP

Google Workspace

Job description

• Adopt a service-oriented approach focused on early intervention and stakeholder outcomes
• Apply a high level of empathy and resilience when supporting our customers through public liability claims

Claims Consultant (Norwest)

• 12 month maternity leave cover
• Adopt a service-oriented approach focused on early intervention and stakeholder outcomes
• Apply a high level of empathy and resilience when supporting our customers through public liability claims

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What You’ll Do

This role is designed to proactively manage a blended and complex portfolio of public liability customer claims to deliver effective and sustainable outcomes. By driving early intervention and applying strategic claims management, you will directly impact customer recovery while safeguarding organisational risk. Operating within Australia's largest retailer, you will combine data analysis and legal insights to resolve complex claims efficiently and support a strong culture of risk awareness.

• Manage an ongoing portfolio of complex public liability claims, driving reduced durations through early intervention and proactive management strategies.
• Analyse liability, quantum, and indemnity issues while reviewing contractual documents to evaluate third-party recovery or contribution opportunities.
• Monitor national legal panel performance continuously to ensure strict adherence to established service level agreements.
• Resolve claims within approved delegation of authority limits in a timely, commercial, and cost-effective manner.
• Collaborate with peers by sharing expertise, providing feedback, and translating complex ideas into clear, actionable concepts.
• Identify and resolve emerging operational risks by bridging gaps in business risk awareness and process adherence.

What You’ll Bring

• Minimum of 5 years of relevant claims management experience with a deep understanding of public liability portfolios.
• Demonstrated ability to strategically interpret and apply relevant legislation to complex claims scenarios.
• Strong data analysis, time management, and presentation skills with a proven capability to make complex information simple.
• Proficiency with technical tools including SAP systems and the Google Workspace suite.
• High levels of empathy, resilience, and superior communication skills to build quick rapport and confidence with customers.
• Alignment with core values of integrity, active listening, and deep care for customers, team members, and the community.

What You’ll Experience

Everything we do is driven by a culture of care for our team, customers, and community.

• We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
• We’re a team-first organisation. We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.
• We offer competitive remuneration and access to a number of employee benefits.
• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
• A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.