Mental Health Consultant

972310 Overhead - Claims Victoria; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Remuneration

Parental Leave

Work from Home

Work Environment

Career Opportunities

Ongoing Education

Recognition & Support

Wellbeing Programs

Rewards Program

Birthday leave

Job summary

Gallagher Bassett is seeking a Mental Health Consultant to influence the management of mental injury claims within its Mental Health Team. This 12-month contract role focuses on coaching, mentoring, and providing interventions for complex cases while guiding treating health practitioners and employers on best practice recovery and return to work supports for mental injuries.

The role involves collaboration with expert claims teams to drive RTW strategies, perform trend analysis, and develop

Qualifications

• Tertiary qualification in Psychology, Social Work, Mental Health Nursing, Counselling, or another mental health related discipline.
• Proven track record in mental health management, with a mix of clinical and rehabilitation experience valued.
• Desirable previous experience in Occupational Rehabilitation, Worker’s Compensation, or Work, Health, & Safety.
• Ability to manage performance through qualitative and quantitative metrics.
• Excellent communication and ability to influence stakeholders with varying opinions and priorities.
• Ability to thrive in a supportive team environment, actively contribute to collaboration, and demonstrate commitment to driving a high-performance culture.

Responsibilities

• Implement RTW Strategy: Drive Gallagher Bassett’s Return to Work (RTW) Strategy for mental injury claims.
• Trend Analysis: Identify risks through mental injury trend analysis and strategize for continuous improvement.
• Skill Development: Address skill and knowledge gaps in Mental Injury Claims Management by developing effective strategies and processes.
• Stakeholder Engagement: Facilitate virtual and face-to-face meetings with health practitioners, injured workers, and employers to ensure safe and sustainable return to work.
• Claims Management: Oversee daily activities and administrative duties related to mental injury claims using WorkSafe’s systems.
• Support & Education: Collaborate with Case Managers and RTW Specialists to manage complex mental injury cases.
• Client Assistance: Work with clients needing help with mental injury claims, providing training and development support.
• Compliance & Quality: Monitor and ensure compliance and quality in relation to claims practices including multi-stakeholder engagement.

Education

Tertiary qualification in Psychology, Social Work, Mental Health Nursing, Counselling, or another mental health related discipline

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Step into a dynamic and impactful role as a Mental Health Consultant within GB’s Mental Health Team. This is a 12 month contract role. You will collaborate with our expert claims teams to influence the management of Mental Injury claims. Your expertise will be pivotal in coaching, mentoring, and providing interventions for complex cases, while also guiding treating health practitioners and employers on best practice recovery and return to work supports for mental injuries.

How you'll make an impact

• Implement RTW Strategy: Drive Gallagher Bassett’s Return to Work (RTW) Strategy for mental injury claims.
• Trend Analysis: Identify risks through mental injury trend analysis and strategize for continuous improvement.
• Skill Development: Address skill and knowledge gaps in Mental Injury Claims Management by developing effective strategies and processes.
• Stakeholder Engagement: Facilitate virtual and face-to-face meetings with health practitioners, injured workers, and employers to ensure safe and sustainable return to work.
• Claims Management: Oversee daily activities and administrative duties related to mental injury claims using WorkSafe’s systems.
• Support & Education: Collaborate with Case Managers and RTW Specialists to manage complex mental injury cases.
• Client Assistance: Work with clients needing help with mental injury claims, providing training and development support.
• Compliance & Quality: Monitor and ensure compliance and quality in relation to claims practices including multi-stakeholder engagement.

About you

What we’re looking for

• Qualifications: Tertiary qualification in Psychology, Social Work, Mental Health Nursing, Counselling, or another mental health related discipline.
• Experience: Proven track record in mental health management, with a mix of clinical and rehabilitation experience being highly valued. Desirable previous experience in Occupational Rehabilitation, Worker’s Compensation, or Work, Health, & Safety.
• Performance Management: Ability to manage performance through qualitative and quantitative metrics.
• Interpersonal Skills: Excellent communication and ability to influence stakeholders with varying opinions and priorities.
• Culture: Ability to thrive in a supportive team environment, actively contribute to collaboration, and demonstrate commitment to driving a high-performance culture.

What we can offer you

• Competitive Remuneration: Attractive salary packages and flexible work arrangements, including Work from Home.
• Parental Leave: Paid parental leave to support your family life, and reproductive leave
• Work Environment: Join a team known for its dedication, approachability, and inclusive culture.
• Career Opportunities: As GB grows, so do your career opportunities.
• Ongoing Education: Access to continuous learning through internal and external programs.
• Recognition & Support: Service recognition awards, employee assistance programs, and peer support initiatives.
• Wellbeing Programs: Corporate health insurance discounts, wellness programs, and additional leave options.
• Rewards Program: Enjoy discounts and cash-back offers from hundreds of retailers.
• Birthday leave – take a day off during your birthday month as a gift from GB!

Ready to Make a Difference?

If this opportunity interests you, we want to hear from you!