Infrastructure and Operations Workflow Lead

ASC; Adelaide; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work

Extra leave

Parental leave

Childcare subsidies

Wellbeing programs

Professional development

Staff discounts

Job summary

ASC in Adelaide seeks an experienced Infrastructure and Operations professional to lead the Workflow and Capacity Management domain. You will design, implement and mature governance and intake processes, ensuring visibility of workload, priorities and delivery across Infrastructure & Operations.

You’ll work with IT PMO and technical leaders to balance demand and drive delivery outcomes. The role emphasizes building scalable ways of working in a growing technology environment, enhancing

Qualifications

• Experience designing and maturing governance, intake and delivery frameworks.
• Proven ability to balance competing priorities across multiple teams.
• Strong stakeholder engagement and data-driven decision making.

Responsibilities

• Design, implement and mature workflow and capacity management frameworks.
• Collaborate with IT PMO and tech leaders to reflect workload and dependencies in planning.
• Establish governance, reporting and operating rhythms for visibility of delivery commitments.
• Develop demand intake, prioritisation and planning processes across teams.
• Define measurable metrics and dashboards to support proactive management.
• Identify bottlenecks and drive improvements for delivery predictability.

Skills

Workflow management

Capacity planning

Portfolio coordination

Stakeholder engagement

Analytical thinking

Jira

Education

Bachelor's degree in a related field

Tools

Jira

Job description

Infrastructure and Operations Workflow Lead

ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines – the largest and most complex industrial undertaking in Australia’s history.

Our work is interesting and meaningful, contributing directly to Australia’s national security. We offer rewarding roles that provide the opportunity to grow your career, and the flexibility to balance life and work. A career at ASC is like no other, delivering a deeper purpose we can all be proud of.

About the Opportunity

Join ASC in a pivotal new role that will shape how work is planned, prioritised and delivered across our Infrastructure & Operations function. The Infrastructure & Operations Workflow Lead role is a unique opportunity to build and embed the structures, governance and workflow management practices needed to support a growing and evolving technology environment.

Rather than stepping into an established model, you will design, implement and mature the frameworks that provide visibility of workload, capacity, priorities and delivery commitments across the function. Working closely with leaders and technical teams, you'll establish fit-for-purpose ways of working across business-as-usual operations, planned operational change, projects and emergent work. You’ll help ensure competing demands are visible, trade-offs are explicit and work flows effectively from intake and prioritisation through to execution. You will do this within ASC's broader IT governance and delivery framework, ensuring Infrastructure & Operations planning and workflow practices complement and support enterprise delivery outcomes.

This role is ideally suited to someone who thrives on creating structure from complexity, enjoys building capability from the ground up and can bring together people, processes and governance to drive better operational outcomes.

What you’ll be doing

• Design, implement and continuously mature the workflow and capacity management framework that supports effective planning, prioritisation and delivery across Infrastructure & Operations.
• Work closely with the IT PMO, project managers and technology leaders to ensure Infrastructure & Operations workload, capacity, dependencies and delivery commitments are effectively represented in planning, prioritisation and governance activities.
• Establish fit-for-purpose governance, reporting and operational rhythms that provide visibility of workload, capacity, dependencies, risks and delivery commitments.
• Develop and embed demand intake, prioritisation and planning processes that create consistency, transparency and alignment across multiple teams and work streams.
• Partner with leaders and technical teams to define and implement ways of working that improve coordination, accountability and delivery outcomes.
• Create meaningful metrics, dashboards and reporting mechanisms that support informed decision-making and proactive management of workload and resource demand.Own and continuously maintain a consolidated view of work across the function, helping leaders identify competing priorities, dependencies, emerging risks, delivery impacts and capacity constraints early enough to act.
• Identify workflow bottlenecks, process inefficiencies and resourcing challenges, driving improvements that strengthen delivery effectiveness and predictability.
• Establish and mature workflow management practices while actively coordinating the ongoing flow, sequencing and visibility of work across Infrastructure & Operations.

About you

• A natural builder who enjoys creating structure, clarity and scalable ways of working where processes and frameworks are still developing or do not yet exist.
• Experience in workflow management, capacity planning, portfolio coordination, service delivery or operational governance, ideally across infrastructure, technology operations or another complex technical environment.
• Proven ability to influence technical and operational leaders, facilitate difficult priority trade-offs and drive outcomes without direct line authority.
• The ability to translate strategic priorities into practical frameworks, processes and reporting mechanisms that support effective execution.
• Highly developed organisational skills, with the ability to balance competing priorities while maintaining visibility across multiple teams, initiatives and stakeholders.
• Strong analytical capability and a data-driven approach to decision-making, performance monitoring and continuous improvement.
• Excellent stakeholder engagement and communication skills, with the ability to build alignment and credibility across technical and business teams.
• A proactive mindset with a passion for solving problems, bringing order to complexity and driving operational maturity.
• Experience using Jira or equivalent work-management tools to maintain integrated backlogs, plans, dependencies and delivery reporting across multiple teams.

This role requires a current National Police Clearance and an Australian Defence Security Clearance.Your eligibility for this role is dependent on you obtaining and maintaining such clearance.

To check your eligibility please visit the Australian Government Security Vetting Agency website.

• Flexibility over how, when and where you work for the best work/life balance.
• Up to 10 days additional leave every year so you can rest and recharge.
• Generous parental leave so you can give your family the focus it deserves.
• Subsidised childcare to ease the financial pressure on your family.
• Health and wellbeing initiatives so you can perform at your best at work.
• Professional development opportunities to advance your career.
• Discounts and exclusive offers from leading Australian brands to help you save.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Established in 1985, ASC is Australia’s submarine company.

Our 1900-plus staff offer a depth of submarine design, construction, project management, supply chain, and engineering expertise unparalleled in Australia’s defence industry.

We are the builder and sustainer of Australia’s Collins Class submarines, and the Australian Government’s choice to jointly build and sustain conventionally armed, nuclear-powered submarines in Australia.

We also have responsibility for delivering Australia’s Collins Class submarines Life of Type Extension (LOTE) program and play a leading role in training Royal Australian Navy submariners.

Established in 1985, ASC is Australia’s submarine company.

Our 1900-plus staff offer a depth of submarine design, construction, project management, supply chain, and engineering expertise unparalleled in Australia’s defence industry.

We are the builder and sustainer of Australia’s Collins Class submarines, and the Australian Government’s choice to jointly build and sustain conventionally armed, nuclear-powered submarines in Australia.

We also have responsibility for delivering Australia’s Collins Class submarines Life of Type Extension (LOTE) program and play a leading role in training Royal Australian Navy submariners.

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