Information Technology Support Engineer

Adecco; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

An established industry player is on the lookout for an IT Support Engineer to enhance customer satisfaction through technical expertise and software solutions. In this dynamic role, you will bridge customer requirements with innovative software, providing essential support and training while collaborating with development teams in an agile environment. Your contributions will directly impact project phases from design to execution, ensuring seamless integration and optimized software usage. If you have a passion for technology and a knack for problem-solving, this opportunity promises an exciting career adventure in the energy sector.

Qualifications

• 5+ years of experience in IT support, preferably in the energy industry.
• Strong expertise in Microsoft SQL Server and C#.

Responsibilities

• Translate customer needs into technical solutions and provide support.
• Create technical documentation and ensure data integration.

Skills

Technical Support

Software Testing

Communication Skills

Customer Relationship Management

Agile/Scrum

Waterfall

Education

Degree in Electrical/Software Engineering

Degree in IT or related field

Tools

Microsoft SQL Server

C#

JIRA

MS Project

Job description

We are seeking a IT Support Engineer to bridge customer requirements with software solutions. You will provide technical expertise, optimize software usage, support implementations, and collaborate with development teams in an agile environment.

Key Responsibilities

• Understand customer needs and translate them into technical solutions.
• Provide technical support, software testing, and customer training.
• Assist in technical sales, tendering, and solution development.
• Create technical documentation and ensure seamless data integration.
• Work closely with product teams to deliver and implement solutions.
• Support project phases from design to execution using Agile/Scrum or Waterfall.

Qualifications & Skills

• Degree in Electrical/Software Engineering, IT, or related field.
• 5+ years of experience (preferably in the energy industry).
• Expertise in Microsoft SQL Server, C#, and software configuration.
• Familiarity with SQL queries, Python, data modeling, and analytics is a plus.
• Strong communication and customer relationship skills.
• Experience with Agile/Scrum, Waterfall, and tools like JIRA, MS Project.

Note: Looking for someone who has worked with electrical or utility companies.

Ready to set off on an incredible career adventure? Take the leap and have a confidential discussion; please email me at [e-mail].

To submit your application, please press APPLY NOW.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service, Information Technology, and Engineering

Industries

Information Services, Industrial Machinery Manufacturing, and Manufacturing