Information Management Officer

Mosman Council; Mosman; On-site; AUD 73,000 - 94,000; Full time

Job summary

Mosman Council is seeking an Information Management Officer to drive digital transformation and improve how information is managed, accessed and shared across the organisation.

You will provide expert guidance on records management, support efficient practices, and contribute to delivering modern, customer-focused information services. This is a full‑time permanent role on the lower north shore of Sydney.

Qualifications

• A degree or diploma in Records and Information Management with a minimum of two years' experience in information/records management.
• Demonstrated experience using EDRMS or similar records management systems.
• Strong organisational, communication and interpersonal skills; ability to prioritise and work collaboratively.

Responsibilities

• Manage registration, classification and maintenance of Council records and correspondence within EDRMS.
• Support digital transformation initiatives by helping business areas modernise processes.
• Provide information management support and customer service, including responding to information requests and assisting with access to information processes.
• Ensure records and information are managed accurately, securely and in compliance with legislative requirements and Council policies.

Skills

EDRMS system

Microsoft 365

Customer service

Teamwork

Education

Degree or Diploma in Records and Information Management

Tools

EDRMS

Job description

Join a close-knit and supportive team at a progressive lower north shore council

Full-time permanent,35 hour Per week, with a Rostered Day Off every 3 weeks

Total package from $73,113 to $94,468 pa inclusive of 12% super

Why Apply?

Join us in creating a vibrant, progressive and sustainable community.

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.

We are a smaller Council, offering diverse and rewarding work. Mosman Council have a close-knit culture, with networking encouraged to support all teams.

As ourInformation Management Officer, you will play an important role in supporting Council's digital transformation, helping improve how information is managed, accessed and shared. Working across the organisation, you'll provide expert advice, support efficient records management practices, and contribute to delivering modern, compliant and customer-focused information services.

Why You’ll Like Working Here

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care.

As a member of a close-knit team you will experience a connected and supportive environment.

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

We are proud to be recognised as a leading employer, having recently won theXref 2025 Best Workplace Award and the Xref 2025 Change Champion Award, which celebrate excellence in people management and positive workplace transformation.

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents.

We invite you to learn more about what Mosman Council has to offer. View the full listhere.

What You’ll Be Working On

Manage the registration, classification and maintenance of Council records and correspondence within the Electronic Document and Records Management System (EDRMS).

Support and promote digital transformation initiatives by assisting business areas to modernise processes and reduce reliance on hardcopy records.

Provide information management support and customer service, including responding to information requests and assisting with access to information processes.

Ensure records and information are managed accurately, securely and in compliance with legislative requirements, Council policies and approved standards.

What You’ll Bring to the Role

To be successful in this role, you will have

A degree or diploma in Records and Information Management, with a minimum of two years' experience in a similar information or records management role.

Demonstrated experience using EDRMS or similar records management systems, with the ability to maintain accurate and compliant records.

Strong organisational, communication and interpersonal skills, with the ability to prioritise workloads, meet deadlines and work collaboratively in a team environment.

Proficiency in Microsoft 365 applications and a commitment to delivering excellent customer service and continuous improvement outcomes.

Please contact Gwen Hughes on 02 9978 4*** during business hours for a confidential discussion or see the attached Position Description.

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Mosman Council is committed to creating safer communities for children and young people