Quality Practice Manager

Transport Accident Commission Victoria; Geelong; Hybrid; AUD 149,000 - 182,000; Full time

Benefits offered by this job

Great employee benefits

Job summary

The Transport Accident Commission (TAC) in Victoria seeks a Quality Practice Manager to embed quality across technology products and services. You’ll establish TAC’s enterprise Quality Engineering Practice, shaping standards, governance, and scalable quality approaches.

Leading a culture of continuous improvement, you’ll guide major technology initiatives, oversee the Claims Platform transformation, coach delivery teams, and report on quality metrics with cybersecurity colleagues to strengthen

Qualifications

• Significant experience leading quality assurance within complex technology environments.
• Proven ability to establish quality strategies, governance and assurance processes.
• Strong knowledge of automation, continuous testing and DevOps practices.
• Experience guiding large-scale technology transformations with external vendors.

Responsibilities

• Establish and lead TAC’s enterprise Quality Engineering Practice, developing quality strategies, frameworks, standards and governance approaches.
• Drive adoption of modern quality engineering practices, including automation, risk-based testing, continuous validation and DevOps-aligned approaches.
• Provide quality assurance across strategic technology initiatives, assessing delivery risks, solution readiness and operational preparedness.
• Lead quality oversight for the Claims Platform transformation, providing constructive challenge to delivery teams and vendors.
• Build organisational quality capability through coaching, communities of practice and continuous improvement.
• Establish meaningful quality metrics and reporting, coordinating with security teams to strengthen delivery confidence.

Skills

QA leadership

Quality strategies

Governance

Automation testing

DevOps practices

Stakeholder influence

Job description

Location: Geelong with flexible hybrid working

Salary: Offering a competitive base salary of circa $165,000 + superannuation and great employee benefits

When you work at the TAC, what you do matters.

At the Transport Accident Commission (TAC), our purpose is to care for the lives of everyone who travels on Victoria’s roads. Every day, we contribute to better recovery outcomes for clients and safer journeys across Victoria.

As a Quality Practice Manager, you’ll Make Every Day Matter by focusing on the problems that matter most – innovating scalable solutions that transform how TAC achieves impact at scale.

To learn more about the TAC and our work, visit our website

About the opportunity.

As a Quality Practice Manager, you’ll create impact by establishing and leading TAC’s enterprise Quality Engineering Practice, embedding quality into how technology products, platforms and services are designed, delivered and operated.

You will shape TAC’s approach to quality engineering, establishing the frameworks, standards and capabilities that enable consistent, high-quality delivery across the organisation. As TAC’s senior quality authority, you’ll provide assurance and expert guidance across major technology initiatives, including the Claims Platform transformation, while building a culture of shared quality ownership and continuous improvement.

Key responsibilities include:

• Establish and lead TAC’s enterprise Quality Engineering Practice, developing quality strategies, frameworks, standards and governance approaches that support consistent technology delivery and improve operational outcomes.
• Drive the adoption of modern quality engineering practices, including test automation, risk-based testing, continuous validation and DevOps-aligned approaches.
• Provide quality assurance across strategic technology initiatives, assessing delivery risks, solution readiness and operational preparedness to support informed decisions.
• Lead quality oversight for the Claims Platform transformation, providing constructive challenge to delivery teams and vendors to ensure quality outcomes are supported by evidence.
• Build organisational quality capability through coaching, communities of practice and continuous improvement, fostering shared accountability across delivery teams.
• Establish meaningful quality metrics and reporting, working with technology and cyber security teams to strengthen delivery confidence, operational resilience and risk management.

About the team.

This role sits within the Enterprise Transformation division, which leads TAC’s technology, digital and transformation agenda, delivering modern technology solutions and optimising business operations to enhance client outcomes, employee experience and community impact.

Reporting to the Manager, Integration & Automation, you will work collaboratively with technology leaders, delivery teams, architects, engineers and enabling partners to establish and mature TAC’s enterprise approach to quality.

What you’ll bring.

At TAC, high performance is about turning purpose into action, and action into impact. Here’s what that looks like as a Quality Practice Manager:

• Significant experience leading quality assurance, testing or quality engineering practices within complex technology environments, ideally at an enterprise level.
• Demonstrated success establishing quality strategies, frameworks, governance and assurance processes that improve technology delivery confidence and reduce operational risk.
• Strong understanding of modern quality engineering approaches, including automation, continuous testing, risk-based testing and DevOps practices.
• Experience providing quality leadership and independent assurance across large-scale technology transformation programs, including working with external vendors and delivery partners.
• The ability to influence senior stakeholders, build organisational capability and drive change through coaching, collaboration and constructive challenge.
• A pragmatic, analytical approach, with sound judgement and the ability to translate complex quality risks into clear, business-focused insights while balancing governance with delivery priorities.

Why work at the TAC.

• See the impact you create. Work on meaningful, enterprise-scale challenges where the solutions you build have a direct impact on your clients, colleagues, and the organisation
• Be recognised for what you contribute. Bring your expertise, curiosity, and ideas to the table, and be recognised for the value you create, and the outcomes you help enable.
• Grow your capability. Develop new skills, explore new capability areas, and innovate the future of how the TAC operates and delivers services.
• Take pride in work that matters. Create impact with one of Victoria’s most trusted public insurers while growing your career in a complex and evolving environment.
• Be rewarded for great work. We offer a range of employee benefits to support your wellbeing, career and life outside of work.

A safe and inclusive place to work.

At TAC, we’re committed to building a workplace where everyone is respected, supported, and able to perform at their best. We believe diverse perspectives strengthen our organisation and help us create better outcomes for all Victorians. We welcome people of all backgrounds, experiences, and perspectives, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities, women, gender-diverse people, and members of the LGBTIQ+ community.

Child safety.

At the TAC, we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit website.

If we can do anything to help make applying for this role easier, or you have an adjustment request, please let our Talent Acquisition Team know at ***********@tac.vic.gov.au. If over the phone is better for you, our number is 03 9300 0***.

For more information, read the attached Position Description, or contact Hannah Egan, Talent Partner at ***********@tac.vic.gov.au for a confidential discussion.

Applications for this role close at 11:55pm Wednesday 4th November 2026.

Quality Practice Manager Position Description.pdf