Information and Records Management Officer

LiveHire Limited; Victoria; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary Packaging

Car Parking (subject to availability)

Onsite Gym (The Alfred only)

Child care services (The Alfred only)

Modern offices on St Kilda Rd

Job summary

Bayside Health, a public health service, is seeking an Information and Records officer to support processing medical records and health information requests. You will work with the Manager of Information Services to retrieve, supply, and organise records while improving processes.

Strong communication, accuracy, and confidentiality are essential. Join a dedicated team across multiple sites in Melbourne’s catchment with modern facilities.

Qualifications

• Knowledge of Privacy and Freedom of Information processes.
• Excellent data entry accuracy and speed.
• Highly developed written and oral communication skills.
• Ability to liaise with internal departments and external stakeholders in a professional, time-critical manner.
• Excellent planning, prioritisation and organisational skills to meet deadlines and statutory requirements.
• Ability to use established administrative systems and processes.
• Ability to communicate and work collaboratively with a wide range of stakeholders.
• Ability to work well in a team and independently as required.
• Experience using Microsoft Office applications.
• Maintain confidentiality at all times.
• Strong customer service skills with sensitivity to distressed individuals.

Responsibilities

• Assist in processing requests for medical records and health information.
• Retrieve and supply health information to external organisations and stakeholders.
• Create efficient structures and processes to respond to applications more quickly in the future.
• Support Bayside Health's information services team in daily operations.

Skills

Privacy knowledge

Data entry accuracy

Written communication

Oral communication

Process adherence

Planning & prioritisation

Teamwork

Confidentiality

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Fixed Term 12 month appointment - Full time (80 hrs/fn)
• Management and Administrative Officer, Grade 2
• Great Staff Benefits

The Information and Record Management Officer assists Bayside Health to process requests for medical records and health information. Such requests may come from external organisations and stakeholders including patients. Working with Bayside Health's Manager of Information Services, you will assist in both retrieval and supply of health information, and in creating efficient structures and processes to assist the organisation to respond to applications in the future.

We are seeking someone who is a great communicator, flexible and thinks quickly on their feet, positive, efficient, accurate, enjoys following processes and information management.

Qualifications / Experiences Required

• Knowledge of Privacy and Freedom of Information processes.
• Excellent data entry accuracy and speed.
• Highly developed written and oral communication skills.
• The ability to liaise with internal departments and external stakeholders in a professional and time critical manner.
• Excellent planning, prioritisation and organisational skills with the capacity to work to tight deadlines and comply with statutory requirements.
• Ability to use established administrative system and processesAbility to communicate and work collaboratively with a wide range of stakeholders
• Ability to work well in a team environment and independently as required.
• Experience in Microsoft Office applications.
• Ability to maintain confidentiality at all times.
• Customer service skills including respect and sensitivity to people who may be experiencing stress due to personal or family illness.

Benefits

• Salary Packaging
• Car Parking (subject to availability)
• Onsite Gym (The Alfred only)
• Child care services (The Alfred only)
• Modern newly outfitted offices on St Kilda Rd, with easy access to public transport and Fawkner Park.

Applications Close: 11pm AEST, Thursday 15th October 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don't hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

For any enquiries regarding the specific requirements of this position, please enquitre to [e-mail]