Information Access Officer

Queensland Health; Redcliffe; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Superannuation up to 12.75%

Job summary

Metro North Health's Information Access team at Redcliffe Hospital is seeking a professional to support the lawful and timely release of health information to government agencies, legal representatives, insurers and the public.

You will process requests, interpret legislation and policies, and liaise with internal and external stakeholders in a role that blends analysis, customer service and meticulous work.

Responsibilities

• Process requests for the release of information in accordance with relevant legislation and confidentiality requirements.
• Interpret and communicate information from patient records to authorised external parties.
• Provide high-level administrative support to ensure information access requests are prioritised and completed on time.
• Demonstrate strong communication and stakeholder engagement with healthcare professionals, government agencies, legal representatives and the public.
• Contribute to quality improvement and development of information access processes.

Skills

Strong communication

Stakeholder engagement

Attention to detail

Analytical thinking

Job description

Support the release of critical health information while building specialist expertise in legislation, privacy and patient information management.

About the role

Join the Information Access team at Redcliffe Hospital and play an important role in supporting the lawful and timely release of health information to government agencies, legal representatives, insurers and members of the public. This position offers a unique opportunity to develop specialist knowledge in information access legislation while working within a critical function of Health Information Services.

Working closely with senior staff, you will process requests for information, interpret legislation and policies relating to confidentiality and information disclosure, and liaise with a broad range of internal and external stakeholders. The role combines analytical thinking, customer service and attention to detail to ensure information is released accurately, securely and within required timeframes.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Process requests for the release of information in accordance with relevant legislation, policies and confidentiality requirements.
• Interpret and communicate information contained within patient records and hospital information systems to authorised external parties.
• Provide high-level administrative and operational support to ensure information access requests are prioritised and completed within required timeframes.
• Demonstrate strong communication and stakeholder engagement skills when working with healthcare professionals, government agencies, legal representatives and members of the public.
• Contribute to quality improvement initiatives, reporting activities and the ongoing development of efficient information access systems and processes.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.