Information Access Officer

Metro North Hospital & Health Service; Redcliffe; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging

Superannuation up to 12.75%

Job summary

Metro North Health’s Information Access team at Redcliffe Hospital supports lawful and timely release of health information to government agencies, legal representatives, insurers and the public.

The role involves processing information requests, interpreting legislation and policies on confidentiality, and liaising with a broad range of stakeholders to ensure accurate, secure releases within required timeframes.

Qualifications

• Ability to process information access requests in line with legislation and confidentiality.
• Interpret and communicate information from patient records to authorised external parties.
• Provide high-level administrative support to prioritise and complete requests on time.

Responsibilities

• Process requests for information disclosure in line with legislation and confidentiality requirements.
• Interpret information in patient records for authorised external parties.
• Provide administrative support to ensure requests are prioritised and completed within timeframes.
• Communicate with healthcare professionals, government agencies, legal representatives and the public.
• Contribute to quality improvement of information access systems and processes.

Skills

Communication

Stakeholder engagement

Analytical thinking

Attention to detail

Job description

Join the Information Access team at Redcliffe Hospital and play an important role in supporting the lawful and timely release of health information to government agencies, legal representatives, insurers and members of the public. This position offers a unique opportunity to develop specialist knowledge in information access legislation while working within a critical function of Health Information Services.

Working closely with senior staff, you will process requests for information, interpret legislation and policies relating to confidentiality and information disclosure, and liaise with a broad range of internal and external stakeholders. The role combines analytical thinking, customer service and attention to detail to ensure information is released accurately, securely and within required timeframes.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Process requests for the release of information in accordance with relevant legislation, policies and confidentiality requirements.
• Interpret and communicate information contained within patient records and hospital information systems to authorised external parties.
• Provide high-level administrative and operational support to ensure information access requests are prioritised and completed within required timeframes.
• Demonstrate strong communication and stakeholder engagement skills when working with healthcare professionals, government agencies, legal representatives and members of the public.
• Contribute to quality improvement initiatives, reporting activities and the ongoing development of efficient information access systems and processes.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.