Indigenous Welcome & Clinic Support Officer

Aboriginal & Torres Strait Islander Community Heal; Brisbane; On-site; AUD 56,000 - 68,000; Full time

Benefits offered by this job

12% super

Entertainment Benefits up to $2649

Flexible rostering hours

LinkedIn Learning access

Employee Assistance Program

Annual staff gatherings

Job summary

ATSICHS Brisbane is seeking a Welcome Officer to support clinic flow by assisting clients with check-in, form completion and general help while they wait for appointments.

You will greet clients, respond to queries, enter data accurately, manage surveys, monitor patient flow and work with staff to maintain a calm, friendly environment. This is a permanent full-time role with a starting salary of $62,003 plus 12% super and additional benefits.

Qualifications

• Experience in a customer service or reception role, preferably in health or community setting.
• Basic computer literacy and ability to use client management systems.
• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in a busy environment.
• Strong organisational skills and attention to detail.
• National Police Check.
• Evidence of Working Rights.

Responsibilities

• Greet clients and provide tea and coffee in waiting area.
• Respond to client queries or concerns promptly.
• Ensure accurate data entry into the system.
• Provide relevant surveys and ensure they are returned.
• Monitor client flow and provide updates to clinical staff.
• Apply de-escalation techniques to manage client distress or conflict respectfully.

Skills

Customer service

Reception

Data entry

Interpersonal communication

Calm under pressure

Tools

Client management systems

Job description

ATSICHS Brisbane is seeking a Welcome Officer to support clinic flow by assisting clients with check-in, form completion and general help while they wait for appointments.

You will greet clients, respond to queries, enter data accurately, manage surveys, monitor patient flow and work with staff to maintain a calm, friendly environment. This is a permanent full-time role with a starting salary of $62,003 plus 12% super and additional benefits.