Clinic Reception & Admin Officer — Flexible Hours

Allied Therapeutic Services; Mackay Regional; In loco; AUD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible arrangements

Competitive remuneration based on exp.

Growing Together initiative

Supportive team environment

Work-life balance

Descrizione del lavoro

Allied Therapeutic Services Hub Pty Ltd (ATS) is seeking a Local Admin Support Officer to welcome clients and manage front-of-house activities. You will maintain client data, handle enquiries and referrals, and provide high-quality administrative support to the Practice Manager and clinicians.

Key duties include managing the clinic inbox, organising appointments, and processing payments, with a focus on accuracy, empathy, and culturally-safe service within a busy environment.

Competenze

• Excellent written and verbal communication, warm phone manner.
• Reception/administration experience, allied health/NDIS valued.
• Strong organisation and multitasking in busy env.
• Blue Card and Yellow Card or ability to obtain.
• Certificate III/IV in Business Admin.
• Splose or client-management systems experience.
• NDIS funding pathways knowledge.
• Strong time management and prioritisation.
• Attention to detail and accuracy.
• Professional, ethical, ATS-aligned; calm under pressure.

Mansioni

• Act as first point of contact for clients, carers, visitors and callers, answering within agreed response times.
• Provide empathic, professional and culturally-safe interactions that build trust and confidence in ATS.
• Manage the clinic inbox; triage and action messages, referrals and enquiries promptly.
• Log new enquiries, obtain missing information and convert to waitlist in Splose within 24 hours.
• Issue intake documentation, follow up completion, verify funding and schedule initial appointments in consultation with the Practice Manager.
• Create and maintain client profiles, ensuring accurate demographic, funding and consent information.
• Scan and upload documentation to the correct locations following ATS naming conventions.
• Support the Practice Manager to fill clinician calendars three weeks ahead; reminders and reschedule calls.
• Process EFTPOS payments for private and self-managed clients; issue receipts and update Splose.
• Maintain office supplies, PPE and clinic consumables within budget limits.

Conoscenze

Reception experience

Allied health experience

NDIS knowledge

Splose familiarity

Attention to detail

Time management

Formazione

Business Admin Cert III/IV

Strumenti

Splose

Descrizione del lavoro

Allied Therapeutic Services Hub Pty Ltd (ATS) is seeking a Local Admin Support Officer to welcome clients and manage front-of-house activities. You will maintain client data, handle enquiries and referrals, and provide high-quality administrative support to the Practice Manager and clinicians.

Key duties include managing the clinic inbox, organising appointments, and processing payments, with a focus on accuracy, empathy, and culturally-safe service within a busy environment.