Indigenous Outreach Worker - Integrated Team Care

Bidgerdii Community Health Service; Rockhampton Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Employer superannuation 12%

Leave loading 17.5%

Flexible hours 8:00am–5:00pm

Supportive team culture

Career development opportunities

Modern technology and practices

Job summary

Bidgerdii Community Health Service in Rockhampton, QLD, is seeking an Indigenous Outreach Worker to join our Integrated Team Care (ITC) / Allied Health Services team. You will coordinate care and work with clients to improve access to culturally safe healthcare.

The role supports Aboriginal and Torres Strait Islander peoples, building partnerships with GPs, hospitals, and community organisations to promote health equality and better outcomes.

Qualifications

• Qualif ication in Health, Community Services, Social Work, Nursing or a related discipline, or willing to obtain.
• Knowledge of the local Aboriginal and Torres Strait Islander communities.
• Demonstrated understanding of Aboriginal and Torres Strait Islander health issues and social determinants of health.
• Experience in health, community services, social services or care coordination.
• Strong communication and interpersonal skills.
• Ability to build effective relationships with clients, communities and stakeholders.
• Excellent organisational and time management skills.
• Experience using electronic client management systems and maintaining accurate records.
• Commitment to confidentiality, professionalism and cultural safety.

Responsibilities

• Assist with coordination of care to help Aboriginal and Torres Strait Islander clients access health and wellbeing services.
• Provide support for clients with chronic disease and complex care needs.
• Assist clients to access specialist appointments, allied health services and transport.
• Support clients to attend annual health assessments and care plan reviews.
• Advocate for clients and help them navigate the healthcare system.
• Develop relationships with community stakeholders, health providers and partner organisations.
• Promote Closing the Gap and Integrated Team Care programs throughout the community.
• Identify barriers to health outcomes and support clients to access services.
• Maintain accurate client records with privacy and confidentiality.
• Contribute to quality improvement activities and program development.
• Participate in community engagement, health promotion events and meetings.

Skills

Communication skills

Interpersonal skills

Organisational skills

Time management

Record keeping

Confidentiality

Cultural safety

Education

Health/Community Services/Nursing qualification

Tools

Electronic client management systems

Job description

Bidgerdii Community Health Service – Rockhampton QLD

Bidgerdii Community Health Service is an Aboriginal and Torres Strait Islander community-controlled primary health care service that has proudly supported communities across Central Queensland for almost 30 years.

We provide comprehensive primary health and wellbeing services to Aboriginal and Torres Strait Islander peoples throughout Blackwater, Rockhampton, and surrounding regions.

At Bidgerdii, we are committed to delivering culturally safe, community-focused care that improves health outcomes and strengthens connections between individuals, families, and services.

Why Join Bidgerdii?

• Work for a leading Aboriginal Community Controlled Health Service.
• Make a genuine difference in the lives of Aboriginal and Torres Strait Islander people.
• Join a supportive, culturally safe and community-focused organisation.
• Diverse and rewarding work environment.

About the Role

We are seeking a passionate, motivated, and community-focused Indigenous Outreach Worker to join our Integrated Team Care (ITC) / Allied Health Services Team based in Rockhampton.

This rewarding role supports Aboriginal and Torres Strait Islander people living with chronic and complex health conditions to access coordinated, culturally safe healthcare services and improve their overall health and wellbeing.

Working closely with clients, families, General Practitioners, hospitals, specialists, allied health providers, and community organisations, you will play a vital role in helping clients navigate the healthcare system and access the services they need to achieve better health outcomes.

As an Indigenous Outreach Worker, you will assist clients to engage with primary healthcare services, attend appointments, access specialist and allied health care, and address barriers that may impact their health and wellbeing. You will also work closely with allied health professionals and community stakeholders to facilitate multidisciplinary care, promote health awareness, and strengthen relationships between mainstream primary care and Indigenous health services.

Through community engagement, advocacy, and care coordination, you will help increase participation in health assessments, support the Closing the Gap initiatives, and contribute to improved health outcomes for Aboriginal and Torres Strait Islander people across our region.

This position is ideal for someone who is passionate about making a genuine difference in their community, enjoys building strong relationships, and is committed to supporting Aboriginal and Torres Strait Islander people to live healthier lives.

Key responsibilities include:

• Assist with the coordination of care, supporting Aboriginal and Torres Strait Islander clients to access appropriate health and wellbeing services
• Provide support for clients with chronic disease and complex care needs.
• Assist clients to access specialist appointments, allied health services, transport and other health-related supports.
• Support clients to attend annual health assessments, care plans and regular review appointments.
• Advocate for clients and assist them in navigating the healthcare system.
• Develop strong relationships with community stakeholders, health providers and partner organisations.
• Promote the Closing the Gap (CTG) and Integrated Team Care (ITC) programs throughout the community.
• Identify barriers impacting health outcomes and support clients to access appropriate services.
• Maintain accurate records and client documentation while ensuring privacy and confidentiality.
• Contribute to continuous quality improvement activities and program development.
• Participate in community engagement activities, health promotion events and stakeholder meetings.

This is an Indigenous Identified Position. Applicants must be of Aboriginal and/or Torres Strait Islander descent pursuant to Section 14(d) of the Anti-Discrimination Act. Please identify this within your application.

About You

You are passionate about improving health outcomes for Aboriginal and Torres Strait Islander peoples and have the ability to build strong, respectful relationships across community and health sectors.

To be successful in this role, you will have:

• Qualification in Health, Community Services, Social Work, Nursing or a related discipline, or willing to obtain
• Knowledge of the local Aboriginal and Torres Strait Islander communities
• Demonstrated understanding of Aboriginal and Torres Strait Islander health issues and the social determinants of health.
• Experience working within a health, community services, social services or care coordination environment.
• Strong communication and interpersonal skills.
• Ability to build effective relationships with clients, communities and stakeholders.
• Excellent organisational and time management skills.
• Experience using electronic client management systems and maintaining accurate records.
• Commitment to confidentiality, professionalism and cultural safety.

Current QLD C Class Driver Licence

Current CPR and First Aid Certificate

Current Blue Card (or willingness to obtain prior to commencement)

Satisfactory Police Check

Ability to meet vaccination requirements including:

Measles, Mumps, Rubella

Pertussis (Whooping Cough)

What We Offer

At Bidgerdii, we value our people and offer a supportive and flexible work environment with opportunities for growth and development.

Benefits include:

• Generous salary packaging options
• 12% employer superannuation contribution
• 17.5% leave loading
• Flexible Monday to Friday work hours (8:00am – 5:00pm)
• Supportive team culture
• Career progression and professional development opportunities
• Modern technology and innovative workplace practices

For further information, contact the HR & Recruitment Team at **@bidgerdii.org

Bidgerdii is committed to equal employment opportunities and creating a diverse, inclusive, and culturally safe workplace.