Indigenous Aged Care Customer Service Specialist

Clear Destination Inc.; Waterloo; On-site; AUD 76,000 - 80,000; Full time

Benefits offered by this job

Reconciliation Action Plan

Flexible work options

Career development opportunities

Job summary

Catholic Healthcare invites applications for an Aboriginal or Torres Strait Islander Identified Aged Care Customer Service Officer in Sydney to support the ACAS team. The role focuses on delivering efficient administration and exceptional customer service to Older Australians.

Key duties include handling My Aged Care inquiries, coordinating with ACAS staff, and maintaining up-to-date knowledge of funded and non-funded aged care services.

Qualifications

• Passion for providing high-quality care to Older Australians.
• Excellent communication skills (written, verbal, listening).
• Strong planning, organizing and problem-solving abilities.
• Willingness to apply for a Police Check.

Responsibilities

• Provide strong administration support and customer service to ACAS clients.
• Interact professionally with clients and representatives.
• Respond to emails promptly from stakeholders.
• Support ACAS staff to ensure operational effectiveness.
• Assist clients with My Aged Care inquiries and assessment outcomes.
• Distribute My Aged Care support plans and notices.
• Conduct monthly client surveys to gather feedback.

Skills

Customer service

Communication skills

Planning & organizing

Problem solving

Police Check willingness

Tools

My Aged Care portal

Job description

Catholic Healthcare invites applications for an Aboriginal or Torres Strait Islander Identified Aged Care Customer Service Officer in Sydney to support the ACAS team. The role focuses on delivering efficient administration and exceptional customer service to Older Australians.

Key duties include handling My Aged Care inquiries, coordinating with ACAS staff, and maintaining up-to-date knowledge of funded and non-funded aged care services.