Aboriginal or Torres Strait Islander Identified Customer Service Officer

Clear Destination Inc.; Waterloo; On-site; AUD 76,000 - 80,000; Full time

Benefits offered by this job

Reconciliation Action Plan

Flexible work options

Career development opportunities

Job summary

Catholic Healthcare invites applications for an Aboriginal or Torres Strait Islander Identified Aged Care Customer Service Officer in Sydney to support the ACAS team. The role focuses on delivering efficient administration and exceptional customer service to Older Australians.

Key duties include handling My Aged Care inquiries, coordinating with ACAS staff, and maintaining up-to-date knowledge of funded and non-funded aged care services.

Qualifications

• Passion for providing high-quality care to Older Australians.
• Excellent communication skills (written, verbal, listening).
• Strong planning, organizing and problem-solving abilities.
• Willingness to apply for a Police Check.

Responsibilities

• Provide strong administration support and customer service to ACAS clients.
• Interact professionally with clients and representatives.
• Respond to emails promptly from stakeholders.
• Support ACAS staff to ensure operational effectiveness.
• Assist clients with My Aged Care inquiries and assessment outcomes.
• Distribute My Aged Care support plans and notices.
• Conduct monthly client surveys to gather feedback.

Skills

Customer service

Communication skills

Planning & organizing

Problem solving

Police Check willingness

Tools

My Aged Care portal

Job description

• Location – Waterloo
• Permanent Full Time role – (part time 4 days may be considered)
• Pay rate –$39 per hour + superannuation
• 7 additional leave days per year
• Up to $18,550 tax free with not for profit salary packaging

We have a great opportunity for anAboriginal or Torres Strait Islander Identified Aged Care Customer Service Officer to join our Aged Care Assessment Services (‘ACAS’) team in Sydney. Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and play a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need.

What will your role look like?

Our Customer Service Officer will provide strong and efficient administration support and customer service to our ACAS clients, particularly those who identify as Aboriginal or Torres Strait Islander.

Day to day this includes:

• Deliver exceptional customer service over the phone to clientsand representatives
• Conduct all client interactions in a professional, knowledgeable, and supportive manner
• Respond promptly to emails from all stakeholders
• Provide strong administrative support to ACAS staff to ensure operational effectiveness
• Assistclients with inquiries related to My Aged Care and assessment outcomes
• Mail My Aged Care support plans and Delegate decision outcome notices to clients
• Conduct monthly client surveys to gather feedback and improve services
• Maintaining currency of knowledge relating to aged care services both funded and non-funded
• Assistingwith continuous improvement frameworks to regularly evaluative administrative processes

To be successful in this role you’ll need:

• A genuine passion for providing high quality care to Older Australians
• Commitment to excellence in customer service, both to internal and external stakeholders
• Experience with My Aged Care portal and the aged care and/or community service sector(or transferable skills)
• Excellent communication skills, written, verbal and listening
• Excellent planning, organising and problem-solvingskills
• Willingness to apply for a Police Check

What we can offer you:

• A culturally safe organisation with a Reconciliation Action Plan who is genuinely committed to reconciliation
• Join a highly engaged dynamic team where you’llbe supported to grow and take on new challenges
• Make a real difference in the lives of Older Australians – play a critical role in assessing their needs and ensuring they get the right care
• Build valuable skills and sharpen your expertiseto help you grow a career in aged care services
• Flexibility and fulfillment where you can prioritise work/life balance, build strong relationships with your colleagues and make an impact on clients and their families

Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and play a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need.

If you're passionate about making a difference and have the experience or skills for this role, we want to hear from you!