Independent Care Partner, Home & Community Services

Catholic Healthcare Limited; Port Macquarie; Hybrid; AUD 90,000 - 98,000; Full time

Benefits offered by this job

Km reimbursement

Tax benefits

Fitness Passport

Parental leave

Long service leave

Extra leave

Locations NSW/QLD

Job summary

Catholic Healthcare Limited is seeking an experienced Care Partner for our Home & Community team in Port Macquarie. The role is highly autonomous, focusing on client independence, care planning, and building local networks to support community-based services.

You will drive stakeholder engagement, manage onboarding across multiple programs, and collaborate with clinical and operational teams to deliver high-quality client care with a person-centred approach.

Qualifications

• Strong stakeholder management skills and/or extensive case management experience.
• Minimum two years’ experience in Aged Care Industry within Home Care/Community services sector with strong understanding of case management and funding frameworks
• Strong time management and organisational skills with ability to prioritise
• Strong customer‑service orientation and ability to build rapport with diverse clients and supporters
• Intermediate to advanced skills in use of information systems and software packages such as Microsoft Office
• Demonstrated budgeting or financial management skills
• Current Driver's License and registered motor vehicle
• Experience in Sales/Marketing/Public speaking

Responsibilities

• Providing high-quality care management to support client independence and educate clients and families on program guidelines and contributions.
• Identifying client care needs and setting service expectations within budget guidelines
• Carrying out care planning aligned with CHL model of care with linked goals and services
• Completing care reviews, screening tools and risk assessments to identify services and referrals
• Managing new client sign-ups and onboarding across multiple programs
• Driving stakeholder engagement through local events and CHL-hosted activities
• Developing local networks by attending community meetings and building referral pipelines
• Acting as a trusted community liaison to strengthen CHL presence in Port Macquarie
• Using screening, assessment and risk dashboards to identify high-risk clients
• Handling incidents and complaints within required timeframes and resolving where possible
• Initiating case conferencing to support discharge planning and wellbeing interventions
• Coordinating with clinical and operational teams to plan interventions and review outcomes
• Overseeing service delivery per client agreements and funding parameters
• Maintaining accurate documentation in Client Relationship & Management Systems

Skills

Stakeholder management

Case management

Time management

Customer service

Budgeting/financial management

Driver's license

Sales/Marketing/Public speaking

Tools

Microsoft Office

Job description

Catholic Healthcare Limited is seeking an experienced Care Partner for our Home & Community team in Port Macquarie. The role is highly autonomous, focusing on client independence, care planning, and building local networks to support community-based services.

You will drive stakeholder engagement, manage onboarding across multiple programs, and collaborate with clinical and operational teams to deliver high-quality client care with a person-centred approach.