Incident Response Lead – IT Services

University of Southern Queensland; Queensland; Hybrid; AUD 112,845 - 129,580; Full time

Benefits offered by this job

Inclusive work environment

Opportunities for professional development

Competitive salary and benefits

Job summary

A leading regional university in Australia is seeking an Incident and Reactive Support Lead to own IT incident management processes across its campuses. The suitable candidate will demonstrate a strong technical background, IT service management expertise, and excellent communication skills. This role involves leading the response to IT issues, coordinating closely with stakeholders to ensure minimal disruption. A degree in computing or a related field is essential, along with experience in a large IT environment. The position offers full-time employment with a competitive salary range.

Qualifications

• Strong background in IT with experience supporting hardware and software.
• Ability to manage IT incidents in a large organisation.
• Experience in effective communication with stakeholders.

Responsibilities

• Take ownership of ITDS incident response processes.
• Lead the triage, escalation, and lifecycle management of ITDS incidents.
• Coordinate communication during major and critical incidents.

Skills

IT Service Management practices

Communication skills

Proactive IT support

Education

Degree in computing or related discipline

Tools

ITSM/Service Desk applications

Job description

A leading regional university in Australia is seeking an Incident and Reactive Support Lead to own IT incident management processes across its campuses. The suitable candidate will demonstrate a strong technical background, IT service management expertise, and excellent communication skills. This role involves leading the response to IT issues, coordinating closely with stakeholders to ensure minimal disruption. A degree in computing or a related field is essential, along with experience in a large IT environment. The position offers full-time employment with a competitive salary range.