IT Incident & Change Manager — Reliability at Scale

Regis Aged Care; City of Boroondara; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Hybrid working arrangements

12 weeks paid parental leave

Career development support

Recognition programs

Employee discounts through Flare Benefits

Job summary

A leading aged care provider in Australia is seeking an IT & Change Manager. This role involves ensuring the stability and reliability of critical digital services, leading Major Incident Management, and fostering effective communications in high-pressure situations. Candidates should have over 5 years of experience in IT Incident, Change, and Problem Management, alongside strong leadership and analytical skills. Regis offers a competitive salary, hybrid working options, and a supportive culture prioritizing wellbeing and recognition.

Qualifications

• 5+ years’ experience across IT Incident, Change and Problem Management in complex environments.
• Proven leadership of Major Incidents with multi-team and vendor coordination.
• Strong experience with ITIL 4 and risk-based change governance.

Responsibilities

• Accountable for stability, reliability, and safe evolution of digital services.
• Lead Major Incident Management end-to-end.
• Deliver clear, confident communications in high-pressure environments.

Skills

IT Incident Management

Change Management

Problem Management

Leadership

Stakeholder Communication

Analytical Skills

Job description

A leading aged care provider in Australia is seeking an IT & Change Manager. This role involves ensuring the stability and reliability of critical digital services, leading Major Incident Management, and fostering effective communications in high-pressure situations. Candidates should have over 5 years of experience in IT Incident, Change, and Problem Management, alongside strong leadership and analytical skills. Regis offers a competitive salary, hybrid working options, and a supportive culture prioritizing wellbeing and recognition.