Inbound Tech Sales & CX Specialist – 4WD E‑commerce

Supernova Lighting; Melbourne; Presencial; AUD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Product training provided

Performance bonus after probation

On-site role in Carrum Downs

Resumo da oferta

Supernova Lighting in Melbourne is seeking a Technical Sales & Customer Experience Specialist for our 4WD e-commerce range. You will translate complex product options into clear choices, assist customers remotely, and guide setups for reliable vehicle installations.

This inbound role collaborates with engineering and product teams, builds orders in Shopify, quotes customers, and supports wholesale inquiries.

Qualificações

• Inbound inquiries only; no cold calling.
• Ability to explain technical products simply to customers.
• Experience with Shopify and Gorgias is highly regarded.

Responsabilidades

• Guide customers through lighting, wiring, switch, winch and recovery setups.
• Build Shopify orders, draft quotes, and process orders.
• Assist walk-in customers in a boutique showroom experience.
• Demonstrate products and compare options clearly.
• Handle trade, wholesale and distributor enquiries.
• Collaborate with engineering for custom or unusual solutions.

Conhecimentos

Technical product knowledge

Sales and communication

Customer service

Ferramentas

Shopify

Gorgias

Descrição da oferta de emprego

Supernova Lighting in Melbourne is seeking a Technical Sales & Customer Experience Specialist for our 4WD e-commerce range. You will translate complex product options into clear choices, assist customers remotely, and guide setups for reliable vehicle installations.

This inbound role collaborates with engineering and product teams, builds orders in Shopify, quotes customers, and supports wholesale inquiries.