HubSpot Consultant (RevOps & CRM) @ Neighbourhood Co

Hatch; Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Yearly company retreats

Wellness and gym allowance

Flexible Fridays

Office dogs welcome

Flat management structure

Free coffee, snacks and an always-full

Job summary

NBH, Australia’s leading Diamond HubSpot partner, seeks a RevOps strategist to run HubSpot projects from discovery through to handover and ongoing optimization. You’ll design revenue processes, build scalable marketing, sales and service workflows, and deliver insights that leadership will rely on.

Join a compact, 11-person team with a strong client-centric approach and a culture of experimentation with AI tools like Claude.

Qualifications

• 3+ years in CRM, RevOps or Martech delivery; HubSpot strongly preferred.
• Demonstrable ownership of revenue process design, not just execution.
• Agency or consulting background is a plus, but in-house RevOps across multiple businesses is also valued.

Responsibilities

• Discovery: map client business, identify where deals get stuck.
• Design: set lifecycle stages, pipelines, handoff between marketing and sales.
• Scope: create phased plan and manage additions.
• Build: configure workflows, properties, custom objects, integrations, reporting.
• Reporting: create dashboards for marketing, sales and service leaders.
• Testing and handover: UAT, docs and training videos for client self-sufficiency.
• Ongoing: long-term client care and retention.

Skills

CRM strategy

Revenue process design

Agency/consulting background

Tools

HubSpot

Job description

Teneriffe, Brisbane | In-office, with flexibility once you’re ramped | Australian work rights required at time of application

No recruiters please. No, really.

WHY THIS ROLE EXISTS, RIGHT NOW

This is a permanent role, and we’ve decided to hire the strategist version of it rather than the coordinator version. It’s opening now because one of our team is heading off on parental leave and the work hasn’t slowed down for a second.

A QUICK HEADS UP

If most of your experience is running paid ads, or building email sends and reporting on open rates, this role will be a big step up. Both come up in the work, but they’re a small part of it. The job is designing and building how a client’s whole sales and marketing process runs.

What It Actually Is

You’ll run HubSpot projects for clients from start to finish.

Most of that work right now is revenue operations, so that’s where the need is. But it’s HubSpot across the board: marketing, sales, service, reporting, and the occasional website project.

A typical project looks like this.

Discovery

Sit down with the client and work out how the business actually runs and where deals are getting stuck.

Design

Decide what the system should be. Lifecycle stages, pipelines, the handover between marketing and sales, what happens after someone signs.

Scope

Turn that into a phased plan, and keep it phased when the client wants to add things.

Build

You’re in HubSpot doing the work. Workflows, properties, custom objects, integrations, reporting.

Reporting

Marketing, sales and service reporting the leadership team will actually open.

Testing and handover

Run UAT with the client, then write the docs and record the videos so they can run the system without us.

Ongoing

Plenty of clients stay with us for years. Usually that comes down to who’s looking after them.

Budgets

A lot of our clients sit on Partnerships with a set budget each month. You own how that gets spent. What goes in this month, what waits until next, and telling the client early when something won’t fit.

WHERE AI FITS?

AI isn’t a side project here. We use it every day, in everything we do, and we build with Claude.

The work in front of you is HubSpot, RevOps and marketing strategy, plus plenty that doesn’t fit neatly in those boxes. AI runs through all of it, and the client-facing side of that is growing fast.

So we need someone whose current skills are strong enough to carry the work we have today, and whose curiosity is real enough that when the AI side matures, you’re the person leading it rather than the person it happened to. If you want a pure AI role, we’re not it yet. If you want to be in the room while an agency works out what AI delivery actually looks like, and have real influence over the answer, that’s this seat.

What We Do

NBH is Australia’s #1 Diamond HubSpot partner and also the 2nd most awarded partner globally. We’re a team of certified HubSpot trainers and have been building on HubSpot for over 11 years.

We help companies across Australia, the US, Europe and Asia rebuild how they sell, market and serve. CRM systems, revenue operations, sales and service automation, reporting that gets used, websites that hold it all together. We’re 11 people. Small on purpose. The person a client talks to on day one of their project is the person building their system.

Who You Are

• You think in systems. When someone describes a problem, you’re already three steps upstream working out what caused it.
• You’ve owned a full client project end to end, and you loved it
• You can hold your own with a founder and a CFO in the same morning without changing who you are.
• You can say no warmly. You’ve used that muscle enough times to know it builds relationships rather than damaging them.
• You write well. Scope notes, training docs, handovers that get read.
• You’d rather flag something half‑finished on Tuesday than claim it’s done on Friday.
• You’re curious about AI in a hands‑on way, you’ve actually tried things, not just read about them.

EXPERIENCE WE’RE LOOKING FOR

• 3+ years in CRM, RevOps or Martech delivery. HubSpot strongly preferred. If it’s Salesforce or similar, show us the thinking transfers.
• Demonstrable ownership of revenue process design, not just execution inside someone else’s design.
• Agency or consulting background is a plus, but a strong in‑house RevOps operator who’s ready to work across many businesses is just as interesting to us.

WHAT’S ACTUALLY TRUE ABOUT WORKING HERE

• Yearly company retreats: Hamilton Island, Bali x 2, Noosa, Gold Coast
• Wellness and gym allowance
• Flexible Fridays, full day or half day, your call
• Office dogs welcome, including yours
• Flat management structure, no BS
• Free coffee, snacks, and a fridge that’s rarely empty
• A crew of 11 pretty decent humans

Employer questions

Your Application Will Include The Following Questions

• Which of the following statements best describes your right to work in Australia?
• What’s your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have experience using HubSpot?
• How many years’ experience do you have as a Digital Agency Account Manager?
• How many years’ experience do you have as a project manager?

A Final Note: This is a role with Neighbourhood Co not with Hatch.