Inbound Retention Specialist (Hybrid) - Melbourne

Bupa; Melbourne; Hybrid; AUD 66,000 - 81,000; Full time

Job summary

Bupa is hiring a Customer Care Consultant to handle inbound retention from Melbourne, Victoria. You will engage with members considering leaving, understand their needs, and present tailored solutions to retain them while providing exceptional service.

This is a full-time role, with 38 hours per week, hybrid work with two days in the office, and a focus on helping customers across multiple IT platforms while maintaining privacy and high service standards.

Qualifications

• Recent customer service and retention experience in a related environment.
• Ability to learn quickly and operate across multiple IT platforms.
• Outstanding verbal and written communication skills.
• Empathetic, solution-focused and able to handle confidential information.

Responsibilities

• Understand why customers want to leave and work to retain them as a customer.
• Engage in detailed conversations to connect with customers and present tailored solutions.
• Maintain high service standards while working in a disciplined hybrid environment.

Skills

Customer Service

Retention

Job description

Bupa is hiring a Customer Care Consultant to handle inbound retention from Melbourne, Victoria. You will engage with members considering leaving, understand their needs, and present tailored solutions to retain them while providing exceptional service.

This is a full-time role, with 38 hours per week, hybrid work with two days in the office, and a focus on helping customers across multiple IT platforms while maintaining privacy and high service standards.