Inbound Retention Specialist – Hybrid, Growth & Benefits

Bupa Health Insurance; Melbourne; Hybrid; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Hybrid work model

Job summary

Bupa Health Insurance is hiring an Inbound Retention Consultant to understand why customers are leaving and to retain them as a member. You will connect with customers and families, using tailored solutions to address their needs, in a role that blends virtual work with in-office time in Melbourne or Brisbane.

The position is full-time (38 hours/week) with a hybrid work pattern, and the salary package includes $73,500 per year plus super.

Qualifications

• Recent customer service and retention experience in a related environment.
• Ability to learn quickly and operate effectively in a disciplined virtual environment.
• Excellent verbal and written communication skills.

Responsibilities

• Understand why customers are leaving and identify opportunities to retain them.
• Engage in detailed conversations to understand customers and families’ needs.
• Present tailored solutions to help retain members.

Skills

Customer service

Retention experience

Empathy

Communication skills

Tech savvy

Multitasking

Team player

Job description

Bupa Health Insurance is hiring an Inbound Retention Consultant to understand why customers are leaving and to retain them as a member. You will connect with customers and families, using tailored solutions to address their needs, in a role that blends virtual work with in-office time in Melbourne or Brisbane.

The position is full-time (38 hours/week) with a hybrid work pattern, and the salary package includes $73,500 per year plus super.