Inbound Customer Service Representative

Symbos; City of Melbourne; On-site; AUD 47,000 - 55,000; Full time

Benefits offered by this job

Hourly rate + superannuation

Flexible hours

Training and development

Staff parking on-site

Collaborative culture

Friday social events

Job summary

Symbos is seeking an Inbound Customer Care Agent to be the first point of contact for consumers, handling enquiries by phone and email and guiding them from initial contact to resolution.

You will contribute to delivering a personalised, high-quality experience for each customer, work within a supportive team, and participate in ongoing training while enjoying on-site facilities and social Fridays.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service background.
• Experience in a contact centre environment is a plus.
• Good time management and organisational skills.
• Proficient computer literacy and data entry abilities.

Responsibilities

• Deliver exceptional customer service to customers via phone and email.
• Resolve customer queries in a timely manner and provide accurate information.
• Enter and maintain data in the customer database accurately.
• Champion consumer advocacy and deliver positive outcomes for customers and clients.

Skills

Communication

Customer service

Time management

Contact centre experience

Attitude and willingness to learn

Computer literacy

Job description

What we offer

• Attractive hourly rate; $34.96 + superannuation.
• Flexible hours between Monday – Friday.
• Ongoing training and development programs
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc. Discounted onsite staff parking
• Collaborative, innovative and engaging culture
• Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.

About our clients

Our clients are highly regarded leaders in global FMCG, iconic names that people reach for every day. With an outstanding portfolio of premium local and international brands across personal care, food, beverage and apparel they are known for their passion, expertise, and genuine commitment to quality.

About the role

As an Inbound Customer Care Agent, you'll be the first point of contact for consumers, responding to enquiries via phone and email and delivering a personalised, high-quality experience from first contact through to resolution.

Your responsibilities will include, but not limited to

• Deliver exceptional customer service to customers.
• Ensure all customer queries are resolved within a timely manner.
• Data entry for accurate maintenance of our database.
• Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

About you

• Fantastic communication skills and attention to detail
• Strong customer service background
• Exceptional time management
• Contact Centre experience (either inbound or outbound)
• Great attitude and willingness to learn
• Strong computer literate skills

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations People ; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.